Banking Customer Service Officer – KPI-Driven Afternoons

Helius Technologies Pte Ltd

Singapore

On-site

SGD 29,000 - 38,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Helius Technologies Pte Ltd is hiring a Customer Service Officer (Banking) in Singapore to achieve KPI targets while maintaining excellent service quality. The role involves handling customer requests with accuracy and supporting cross-selling of banking products.

Initial training will be conducted at the Changi location, with subsequent shifts in the Jurong or Changi areas based on proximity. You will promote digital banking adoption and uphold professional standards in customer interactions

Qualifications

1 year of customer service experience in banking or 5 years in non-banking sectors.
Fresh diploma or bachelor’s degree graduates welcome to apply.
Comfortable with using computer applications and tools.
Background in customer-facing roles preferred.

Responsibilities

Achieve set Customer Center targets (KPIs) while upholding service quality.
Ensure accuracy and compliance for customer requests.
Promote the Bank’s products and services through cross-selling.
Assist customers in transitioning to the Bank’s digital platform based on their preferences.
Uphold professional standards when interacting with customers.
Demonstrate flexibility in work deployment as needed.
Assist Operations in managing customer requests and transactional follow-ups.