Customer Service Officer (Acommodation, Sealand Villa)

TSTAR RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality recruitment firm in Singapore seeks a candidate to manage villa bookings and oversee front desk operations. The role requires strong customer service skills, with responsibilities including handling guest inquiries and processing payments. Candidates should have at least 1 year of relevant experience in hospitality or customer service, be proactive, and willing to work shifts, including weekends. Salary is up to SGD 2,600 plus additional benefits.

Benefits

Monthly laundry allowance

AWS

VB (1 Month)

Qualifications

• At least 1 year of relevant experience in hospitality, customer service, or accommodation management.
• Willing to perform shift duties, including weekends and public holidays.

Responsibilities

• Manage daily villa bookings, amendments, and cancellations.
• Oversee front desk operations to ensure seamless check‑in and check‑out processes.
• Handle inquiries regarding villa reservations.
• Process and reconcile payments for villa rentals.
• Perform service recovery or charge waivers to resolve guest issues.

Skills

Customer service orientation

Interpersonal skills

Communication abilities

Proactive attitude

Teamwork

Education

Minimum GCE N Level

Job description

Job Responsibilities

• Manage daily villa bookings, amendments, and cancellations.
• Oversee front desk operations to ensure seamless check‑in and check‑out processes.
• Handle online, phone, and walk‑in inquiries regarding villa reservations.
• Process and reconcile payments for villa rentals and facility usage.
• Perform service recovery or charge waivers when required to resolve guest issues.
• Submit End‑of‑Shift and End‑of‑Day reports, including GL posting of villa transactions.
• Record and follow up on lost and found items within villas and the clubhouse.
• Monitor vehicle movements and maintain vehicle registration records.
• Prepare quotations for corporate booking inquiries.
• Raise billing requests as required.
• Perform Duty Manager duties and other tasks assigned by Management.
• Provide guests with essential stay information, including rules, regulations, and emergency contact details.
• Engage members and guests courteously, offering assistance where needed.
• Address and resolve guest feedback or complaints professionally and promptly.
• Report incidents and update Management on follow‑up actions taken.

Job Requirements

• Minimum GCE N Level with at least 1 year of relevant experience in hospitality, customer service, or accommodation management.
• Strong customer service orientation and interpersonal skills.
• Good communication abilities and a high level of integrity.
• Responsible, proactive, and able to work both independently and as part of a team.
• Willing to perform shift duties, including weekends and public holidays.

Additional Information

• Salary: Up to SGD 2,600 + AWS + VB (1 Month)
• Working Location: Sealand Road
• Working Hours: 5 Days Work, 8.30am - 5.45pm / 10.45am - 8.00pm
• Monthly laundry allowance provided

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to [e-mail]

*We regret that only shortlisted candidates will be notified*

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