Customer Service Officer (12 hrs shift work)

Certis Tech Ops and Services; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Certis Tech Ops and Services in Singapore is seeking a frontline helpdesk support professional to troubleshoot issues, manage tickets, and coordinate resolutions in a shift environment. You will serve as the first point of contact via phone and email, perform initial troubleshooting, log incidents, and monitor security alerts while ensuring timely updates.

This role requires a Diploma, strong communication skills, and the ability to work in a fast-paced setting with shift duties.

Qualifications

• Diploma in any discipline.
• Prior experience in Customer Service, Helpdesk or Call Centre preferred.
• Strong communication and problem-solving skills.
• Able to work in a fast-paced, high-pressure environment.
• Willing to perform shift work.

Responsibilities

• Serve as first point of contact for enquiries via phone and email.
• Guide customers to articulate issues and perform initial troubleshooting.
• Log incidents accurately and create support tickets in the system.
• Arrange follow-ups or site appointments with customers where necessary.
• Monitor and track outstanding tickets to ensure timely closure.
• Maintain detailed records of incidents, actions taken, and resolutions.
• Ensure adherence to operational procedures and service standards.
• Support any other ad-hoc tasks assigned.

Skills

Customer service

Troubleshooting

Shift work

Education

Diploma in any discipline

Job description

12 hours shift work, 5 days work week (Mon to Sun) at Commonwealth's office

Job Summary

Provide frontline helpdesk support by troubleshooting issues, managing tickets, coordinating resolutions, and monitoring security alerts while ensuring timely customer updates in a shift environment

Responsibilities

• Serve as the first point of contact for customer enquiries via phone and email
• Guide customers to articulate issues clearly and perform initial troubleshooting
• Log incidents accurately and create support tickets in the system
• Arrange follow-ups or site appointments with customers where necessary
• Monitor and track outstanding tickets to ensure timely closure
• Maintain detailed records of incidents, actions taken, and resolutions
• Ensure adherence to operational procedures and service standards
• Support any other ad-hoc tasks assigned

Requirements

• Diploma in any discipline
• Prior experience in Customer Service, Helpdesk, or Call Centre preferred
• Strong communication and problem-solving skills
• Able to work in a fast-paced, high-pressure environment
• Willing to perform shift work