Customer Service Officer (12 hrs shift work)

CERTIS TECH-OPS AND SERVICES PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

CERTIS TECH-OPS AND SERVICES PTE. LTD. is seeking a frontline helpdesk professional in Singapore to provide timely support in a shift-based environment. You will troubleshoot issues, manage tickets, coordinate resolutions, and monitor security alerts while ensuring proactive customer updates.

The role requires strong communication and problem-solving abilities, a Diploma in any discipline, and a willingness to work in a fast-paced setting. Shift work is part of the schedule.

Qualifications

• Diploma in any discipline.
• Prior experience in Customer Service, Helpdesk, or Call Centre preferred.
• Strong communication and problem-solving skills.
• Able to work in a fast-paced, high-pressure environment.
• Willing to perform shift work.

Responsibilities

• Serve as the first point of contact for customer enquiries via phone and email.
• Guide customers to articulate issues clearly and perform initial troubleshooting.
• Log incidents accurately and create support tickets in the system.
• Arrange follow-ups or site appointments with customers where necessary.
• Monitor and track outstanding tickets to ensure timely closure.
• Maintain detailed records of incidents, actions taken, and resolutions.
• Ensure adherence to operational procedures and service standards.
• Support any other ad-hoc tasks assigned.

Skills

Communication

Problem solving

Education

Diploma in any discipline

Job description

12 hours shift work, 5 days work week (Mon to Sun) at Commonwealth's office

Job Summary

Provide frontline helpdesk support by troubleshooting issues, managing tickets, coordinating resolutions, and monitoring security alerts while ensuring timely customer updates in a shift environment

Responsibilities

• Serve as the first point of contact for customer enquiries via phone and email
• Guide customers to articulate issues clearly and perform initial troubleshooting
• Log incidents accurately and create support tickets in the system
• Arrange follow-ups or site appointments with customers where necessary
• Monitor and track outstanding tickets to ensure timely closure
• Maintain detailed records of incidents, actions taken, and resolutions
• Ensure adherence to operational procedures and service standards
• Support any other ad-hoc tasks assigned

Requirements

• Diploma in any discipline
• Prior experience in Customer Service, Helpdesk, or Call Centre preferred
• Strong communication and problem-solving skills
• Able to work in a fast-paced, high-pressure environment
• Willing to perform shift work