Customer Service Officer (Afternoon Shift)

HELIUS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Monthly shift allowance

Job summary

HELIUS TECHNOLOGIES PTE. LTD. is seeking Customer Service Officers to handle bank inquiries, process transactions, and promote digital banking tools. You will work on rotating AM/PM shifts, including weekends, with an emphasis on accuracy and customer care.

Candidates with a diploma or GCE O-Levels and strong communication skills are encouraged to apply. Prior call center or banking experience is a plus, but entry-level applicants are welcome as well.

Qualifications

• Minimum GCE O-Levels or Diploma qualifications.
• Professional telephone etiquette and active listening capabilities.
• Ability to work rotating or staggered shift patterns.
• Prior banking or call center experience is an advantage, though entry-level applicants are often welcomed.

Responsibilities

• Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
• Process secure customer requests, fund transfers, and data updates accurately.
• Promote banking products, digital self-service tools, and credit services.
• Meet performance targets for call resolution, service quality, and adherence.

Skills

Strong communication

Flexibility for shifts

Customer service

Education

Diploma or GCE O-Levels

Job description

We are looking for Customer Service Officers for our client.

The details of the role is as follows:

A bank customer service representative shift role handles remote account inquiries, processes transactions, and cross-sells financial products across rotating schedules including AM/PM blocks and weekends. Standard requirements include a diploma or secondary education, strong communication skills, and flexibility for staggered shifts.

Key Responsibilities

• Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
• Process secure customer requests, fund transfers, and data updates accurately.
• Promote banking products, digital self-service tools, and credit services.
• Meet performance targets for call resolution, service quality, and adherence.

Shift and Work Schedule

• AM Shifts: Typical blocks such as 7:00 AM to 4:00 PM, 8:00 AM to 5:00 PM, or 9:00 AM to 6:00 PM.
• PM Shifts: Typical blocks such as 2:00 PM to 11:00 PM or 4:00 PM to 1:00 AM.
• Rotation: Includes weekends and public holidays on a rotating pattern, typically with one weekday off and one weekend off.
• Compensation: Often includes monthly shift allowances.

Job Requirements

Minimum GCE O-Levels or Diploma qualifications.

Professional telephone etiquette and active listening capabilities.

Ability to work rotating or staggered shift patterns.

Prior banking or call center experience is an advantage, though entry-level applicants are often welcomed.