Customer Service Officer

KOMOSG PTE. LTD.; Singapore; Presencial; SGD 30.000 - 42.000; Jornada completa

Descripción de la vacante

KOMO Scalp & Hair Wellness in Singapore is seeking a friendly, well-groomed Customer Service Officer to welcome clients, manage appointments, and ensure a premium service experience from arrival to follow-up.

You will handle inquiries across in-store, phone, WhatsApp and social media, support sales through promotions and memberships, and keep CRM records, payments, and daily reports accurate while maintaining a polished front desk.

Formación

• Prior experience in customer service, front desk, or hospitality preferred.
• Pleasant personality with a warm and professional attitude.
• Good English communication; Mandarin is an advantage.
• Able to handle WhatsApp enquiries and appointment coordination efficiently.
• Retail hours, weekends, and public holidays when required.
• Basic computer skills and familiarity with booking or POS systems.

Responsabilidades

• Welcome customers warmly and professionally upon arrival.
• Manage daily appointment bookings, rescheduling, cancellations, and reminders.
• Introduce KOMO services, trials, memberships, packages, and promotions to customers.
• Update customer records accurately in the system.
• Handle cashiering, payment collection, invoices, receipts, and daily closing reports.

Conocimientos

Customer service

Front desk

Communication

WhatsApp enquiries

Herramientas

Booking systems

POS systems

Descripción del empleo

KOMO Scalp & Hair Wellness is a premium scalp and hair wellness brand offering AI-powered scalp analysis, personalized consultation, and professional scalp care treatments. We are committed to delivering a refined, caring, and professional customer experience from the first enquiry to post-treatment follow-up.

Job Summary

We are looking for a friendly, well-groomed, and service-oriented Customer Service Officer to join our KOMO wellness team. This role is responsible for welcoming customers, managing appointments, handling enquiries, supporting sales conversion, and ensuring every customer receives a smooth and premium service experience.

Key Responsibilities

Customer Reception & Service

• Welcome customers warmly and professionally upon arrival.
• Assist customers with registration, consultation forms, and appointment check-in.
• Ensure customers feel comfortable and well attended to throughout their visit.
• Handle customer enquiries in-store, by phone, WhatsApp, and social media messages.

Appointment & Front Desk Management

• Manage daily appointment bookings, rescheduling, cancellations, and reminders.
• Coordinate with therapists and management to ensure smooth daily operations.
• Maintain an organized reception area and professional customer-facing environment.
• Monitor customer waiting time and assist with service flow.

Sales & Customer Conversion Support

• Introduce KOMO services, trials, memberships, packages, and promotions to customers.
• Assist in converting enquiries into appointments and walk-ins into paying customers.
• Support therapists or consultants in explaining treatment options and package benefits.
• Follow up with customers after treatment to encourage repeat visits and package renewal.

CRM & Customer Follow-Up

• Update customer records accurately in the system.
• Send WhatsApp reminders, thank-you messages, review links, and follow-up messages.
• Collect customer feedback and elevate complaints or service issues to management.
• Support referral programme, membership programme, and customer retention activities.

Payment & Administrative Duties

• Handle cashiering, payment collection, invoices, receipts, and daily closing reports.
• Ensure customer data and transaction records are accurate.
• Assist with daily sales reporting, lead tracking, and appointment conversion tracking.
• Support inventory, retail product display, and general store administration when required.

Requirements

• Prior experience in customer service, front desk, receptionist, beauty, wellness, retail, or hospitality industry preferred.
• Pleasant personality with a warm and professional attitude.
• Good communication skills in English; Mandarin is an advantage for Mandarin-speaking customers.
• Able to handle WhatsApp enquiries and appointment coordination efficiently.
• Service-oriented, patient, responsible, and well-groomed.
• Comfortable with basic sales support and customer follow-up.
• Able to work retail hours, weekends, and public holidays when required.
• Basic computer skills and ability to use booking or POS systems will be an advantage.