Therapist cum Consultant

PAPILLA HAIR PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Benefits offered by this job

Staff discounts on treatments

Staff discounts on retail products

Career progression opportunities

Job summary

PAPILLA HAIR PTE. LTD. in Singapore is seeking a passionate Therapist cum Consultant to deliver scalp and hair treatments while providing outstanding service.

You will educate clients, promote treatments and retail products, manage appointments, and maintain a welcoming, clean salon environment. You will also contribute to sales through expert consultations and build long-term client relationships while working in a dynamic, customer-focused setting with ongoing training and career progression

Qualifications

• Experience in hair care or retail preferred.
• Proven sales ability and client relationship building.
• Strong communication and consultation skills.
• Able to work retail hours including weekends and public holidays.

Responsibilities

• Perform professional scalp treatments and basic hair care services, including shampooing and blow-drying.
• Educate clients on proper scalp and hair care to support their treatment results.
• Build strong relationships with clients through excellent customer service and follow-up care.
• Consult with clients to understand their scalp and hair concerns and recommend suitable treatments and products.
• Promote treatment packages and retail products to achieve individual and team sales targets.
• Welcome clients, attend to enquiries, and provide a positive customer experience.
• Manage appointments, confirmations, and walk-in customers efficiently.
• Process payments and maintain accurate client records, treatment notes, and sales transactions.
• Maintain cleanliness, hygiene, and the proper upkeep of treatment rooms, equipment, and the reception area.
• Support daily outlet operations and perform any other duties assigned by the Company.

Skills

Customer service

Sales

Communication

Interpersonal skills

Job description

About the Role

We are looking for a passionate and customer-focused Therapist cum Consultant to join our growing team. If you enjoy helping clients achieve healthier hair and scalp while delivering exceptional service, we'd love to hear from you.

Key Responsibilities

• Perform professional scalp treatments and basic hair care services, including shampooing and blow-drying.
• Educate clients on proper scalp and hair care to support their treatment results.
• Build strong relationships with clients through excellent customer service and follow-up care.
• Consult with clients to understand their scalp and hair concerns and recommend suitable treatments and products.
• Promote treatment packages and retail products to achieve individual and team sales targets.
• Welcome clients, attend to enquiries, and provide a positive customer experience.
• Manage appointments, confirmations, and walk-in customers efficiently.
• Process payments and maintain accurate client records, treatment notes, and sales transactions.
• Maintain cleanliness, hygiene, and the proper upkeep of treatment rooms, equipment, and the reception area.
• Support daily outlet operations and perform any other duties assigned by the Company.

Requirements

• Positive attitude with a strong customer service mindset.
• Passion for hair, scalp wellness, beauty, or the wellness industry.
• Strong communication, consultation, and interpersonal skills.
• Sales-oriented with the ability to build trust and long-term client relationships.
• Responsible, proactive, and able to work both independently and as part of a team.
• Able to work retail hours, including weekends and public holidays.
• Experience in hair care or retail sales is preferred.

Salary & Benefits

• Highly competitive salary package with generous commission structure and rewarding performance incentives.
• Professional training and continuous career development.
• Staff discounts on treatments and retail products.
• Career progression opportunities within the company.
• Supportive and dynamic working environment.