Receptionist

BE TEAM PTE. LTD.; Singapore; On-site; SGD 27,000 - 38,000; Full time

Benefits offered by this job

Complimentary hair grooming

Annual bonus

On-the-job training

Staff privileges

Job summary

BE TEAM PTE. LTD. operates a busy salon in Singapore and is looking for a receptionist who greets clients, manages bookings, handles inquiries, and processes payments with accuracy.

You will coordinate with hairstylists, maintain records in Word/Excel, and ensure a clean, welcoming front desk. Weekend availability is required, and Mandarin speakers are welcomed.

Qualifications

• Experience in receptionist or customer-facing roles
• Proficiency in English with clear communication
• Mandarin skills welcome due to client base

Responsibilities

• Manage and coordinate appointment bookings via phone, email and WhatsApp
• Respond to customer enquiries promptly and professionally
• Send appointment confirmations and reminders
• Greet customers and ensure a warm, welcoming reception
• Assist customers to seats and ensure comfort
• Handle payments and cashiering accurately
• Maintain daily appointment schedules and coordinate with hairstylists
• Resolve customer feedback with high service standards
• Build positive relationships through attentive service
• Perform end-of-day settlement and cashier reports
• Data entry and light admin duties
• Maintain accurate customer and appointment records
• Utilize Word and Excel for admin tasks
• Keep reception and shelves organized and presentable
• Dress professionally and presentably
• Support day-to-day salon operations
• Willing to work weekends as per schedule

Skills

Customer service

Communication

English

Mandarin

Cashiering

MS Word

Time management

Team player

Punctual

Attention to detail

Education

O-Level

Tools

MS Excel

Job description

Responsibilities

• Manage and coordinate appointment bookings via phone calls, email and WhatsApp
• Respond to customer enquiries promptly and professionally
• Send appointment confirmations and reminders to customers
• Welcome and greet customers with a warm smile and friendly demeanour
• Assist customers to their seats and ensure they are comfortable
• Serve refreshments to customers when required
• Handle payments and cashiering accurately
• Manage daily appointment schedules and coordinate with hairstylists
• Professionally handle and resolve customer feedback or concerns while maintaining high service standards
• Build positive relationships with clients through attentive and personalised service
• Perform end-of-day settlement and cashier reports
• Carry out light administrative duties and data entry
• Maintain accurate customer and appointment records
• Use Microsoft Word and Excel for basic administrative tasks
• Ensure the reception area, front desk and product shelves are clean, organised and well-presented
• Maintain a professional appearance and dress appropriately at all times
• Support the smooth day-to-day operations of the salon
• Be willing to work on weekends according to the salon's operating schedule

Requirements

• Minimum 2 years of experience in a receptionist, customer service, hospitality, retail or other customer-facing role
• Minimum O-Level qualification
• Singaporean or Singapore Permanent Resident
• Proficient in English with good verbal and written communication skills
• Mandarin-speaking candidates will be considered favourably due to the nature of our clientele
• Strong communication and interpersonal skills
• Comfortable communicating with customers in person, over the phone and through WhatsApp
• Basic proficiency in Microsoft Word and Excel
• Comfortable handling payments and basic administrative tasks
• Responsible, meticulous and trustworthy
• Punctual and well-organised
• Positive and pleasant work attitude
• Friendly, approachable and service-minded personality
• Presentable and professional in appearance
• Willingness to learn and adapt to new systems and procedures
• Able to work independently while also being a supportive team member
• Comfortable working weekends as part of the salon's operating hours

Benefits

• Complimentary hair grooming throughout employment
• Annual Bonus + Performance Incentives
• Professional and friendly working environment
• Opportunities to learn and develop customer service and salon operations skills
• On-the-job training and guidance provided
• Staff privileges on selected salon products
• Stable working environment with opportunities for long-term career development