Contact Centre Executive | Calls & Email Support

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. in Singapore is seeking a customer service-oriented professional to handle inquiries by email and phone, resolve issues, and maintain accurate records.

The role emphasizes timely follow-ups and collaboration with multiple departments to ensure high service standards. The ideal candidate will have strong communication skills, prior call centre experience as an advantage, and the ability to work both independently and as part of a team.

Qualifications

• Minimum education: GCE N/O Level, NITEC, Diploma or equivalent.
• Prior customer service or call centre experience is an advantage.
• Good verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Positive attitude with strong problem-solving skills.

Responsibilities

• Respond promptly to customer enquiries via email and phone calls.
• Provide accurate information and resolve customer issues professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate customer records and update internal systems.
• Escalate complex cases to the relevant departments when necessary.
• Deliver a positive customer experience while meeting service standards.
• Perform general administrative and customer support duties.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Microsoft Office

Education

GCE/N/O Level, NITEC, Diploma

Tools

Microsoft Office

Job description

Job Responsibilities

• Respond promptly to customer enquiries via email and phone calls.
• Provide accurate information and resolve customer issues professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate customer records and update internal systems.
• Escalate complex cases to the relevant departments when necessary.
• Deliver a positive customer experience while meeting service standards.
• Perform general administrative and customer support duties.

Requirements

• Minimum GCE 'N'/'O' Level, NITEC, Diploma, or equivalent.
• Prior customer service or call centre experience is an advantage.
• Good verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Positive attitude with strong problem-solving skills.
• Able to work independently and as part of a team.