Customer Service Officer (HAS)

EM Services Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Daily shift allowance

Rotating shifts

Job summary

EM Services Pte Ltd in Singapore is seeking a customer-oriented professional to join our support team. You will handle calls and emails promptly, delivering accurate information about products and services.

You will also engage in cross-selling and upselling when appropriate, respond to queries to boost first-call resolution, and propose practical solutions to keep customers satisfied. Candidates with call center experience and fluency in English plus another language are preferred; daily shift

Qualifications

• Diploma or equivalent education is required or experience as a call agent.
• Fluent in English and at least one other language to assist non-English speaking customers.
• Prior call center experience is preferred.
• Customer service experience in other businesses and operations may be considered.

Responsibilities

• Handle calls and emails promptly, providing accurate and timely information to customers regarding products and services.
• Respond to customer queries and concerns to achieve first call resolution satisfactorily.
• Perform cross-selling and upselling of products and services to existing customers and prospects, depending on the assigned projects.
• Offer alternatives and solutions to customers' issues to enhance customer satisfaction and loyalty.

Skills

Customer service mindset

Problem-solving

Flexibility

Education

Diploma or equivalent

Job description

Job Description

• Customer Support:
  • Handle calls and emails promptly, providing accurate and timely information to customers regarding products and services.
  • Respond to customer queries and concerns to achieve first call resolution satisfactorily.
• Sales Activities:
  • Perform cross-selling and upselling of products and services to existing customers and prospects, depending on the assigned projects.
• Problem Solving:
  • Offer alternatives and solutions to customers' issues to enhance customer satisfaction and loyalty.

Job Requirements

• Education:
  • Minimally a Diploma graduate or equivalent, or experience working as a call agent.
• Language Skills:
  • Able to communicate fluently in English and at least one other language to assist non-English speaking customers.
• Experience:
  • Prior experience in a call center environment is preferred.
  • Candidates with customer service experience in other businesses and operations may also be considered.

Key Attributes

• Customer Service Mindset:
  • Possesses a strong customer service orientation and ability to empathize with customers.
  • Quickly grasps the issues customers are facing.
• Problem-Solving:
  • Curious and excited about solving both simple and complex customer problems.
• Flexibility:
  • Candidates who are open to performing rotating shift work are preferred (Daily shift allowance is payable).