Customer Service Officer

WGT EHR PTE. LTD.; Singapore; On-site; SGD 40,176 - 58,032; Full time

Benefits offered by this job

Sign-on bonus

Job summary

WGT EHR PTE. LTD. in Singapore is seeking a logistics and customer service professional to receive, validate, and process orders, ensuring compliance with requirements. Sign-on bonus available for the right candidate.

You will coordinate with stakeholders for timely delivery, handle special instructions and VAS, and support inventory inquiries and documentation. A Diploma in Logistics or related field, strong communication skills, and ERP/WMS experience are required.

Qualifications

• Diploma in Logistics, Supply Chain Management / Business Administration.
• Possess good communication and problem-solving skills.
• Excellent MS Office knowledge, particularly Excel spreadsheet usage.
• At least 2 years of experience in customer service or warehouse operations, preferably within contract logistics / 3PL.
• Experience working with WMS/ERP systems (e.g., SAP, Manhattan, Oracle, Blue Yonder).
• Able to commit to overtime when necessary.

Responsibilities

• Receive, validate, and process customer orders, ensuring orders comply with requirements.
• Liaise closely with stakeholders to ensure accurate and timely order fulfilment including delivery scheduling and amendments.
• Communicate special handling instructions, priority orders, and value added services (VAS) requirements.
• Support inventory related enquiries such as stock availability, shortages, overages, ageing reports, inventory reconciliations and discrepancy investigations.
• Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
• Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).
• Highlight service gaps and support corrective and preventive action implementation.
• Maintain proper documentation and records for audit and compliance purposes.

Skills

Communication

Problem-solving

Education

Diploma in Logistics, Supply Chain Management / Business Administration

Tools

SAP

Manhattan

Oracle

Blue Yonder

Excel

Job description

Location: West
Working hours: 12 hours including weekends (Day/Night shifts)
Sign on bonus!

Descriptions

• Receive, validate, and process customer orders, ensuring orders comply with requirements.
• Liaise closely with stakeholders to ensure accurate and timely order fulfilment including delivery scheduling and amendments.
• Communicate special handling instructions, priority orders, and value added services (VAS) requirements.
• Support inventory related enquiries such as stock availability, shortages, overages, ageing reports, inventory reconciliations and discrepancy investigations.
• Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
• Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).
• Highlight service gaps and support corrective and preventive action implementation.
• Maintain proper documentation and records for audit and compliance purposes.

Requirements

• Diploma in Logistics, Supply Chain management / Business Administration
• Possess good communication and problem-solving skills
• Excellent MS office knowledge, particularly Excel spreadsheet usage
• At least 2 years of experience in customer service or warehouse operations, preferably within contract logistics / 3PL
• Experience working with WMS/ERP systems (e.g., SAP, Manhattan, Oracle, Blue Yonder).
• Able to commit to overtime when necessary