Customer Service Advisor

Sime Motors NZ; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Structured training

Career progression

Employee benefits

Job summary

Sime Motors NZ, based in Singapore, is looking for a Customer Service Advisor to manage vehicle servicing and ensure exceptional customer satisfaction. You will be responsible for overseeing daily vehicle intake and assisting front counter staff, while maintaining positive teamwork.

The ideal candidate has 3–4 years of relevant experience, preferably in customer service within the automobile industry, holds a valid Class 3 driving licence, and is adept at delivering excellent customer service. Join us to grow your career with a trusted brand!

Qualifications

• Minimum 3–4 years of relevant experience, preferably in customer service or the automobile industry.
• Valid Class 3 driving licence is required.

Responsibilities

• Manage the daily intake of vehicles for servicing.
• Assist a group of front counter staff and maintain team spirits.
• Ensure timely administration work including warranty claims and invoicing.

Skills

Customer service background

Teamwork

Communication

Education

NITEC in Light Vehicles or Diploma in any discipline (Engineering preferred)

Job description

## Customer Service AdvisorApplylocations: Singapore | Central Singapore | SD Performance Center (OSG1)time type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR119363**Company :**Vantage Automotive Limited**"Build the Future of Automotive with Us."**As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we’re connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.**What You’ll Be Doing**As a Customer Service Advisor, you’ll be responsible for managing the daily intake of vehicles for servicing and ensuring a high standard of customer service.* Responsible for daily intake of cars for servicing.* Always ensure and uphold service image.* Assisting in achieving higher service levels through various action plans constantly implemented.* Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.* Ensuring administration work is done promptly, warranty claims, internal accounts, WIP reports, cash debtors, monthly target of VOC scores, etc.* Perform invoice closing.* Preparation of quotation when required.* Provide excellent customer service to customers.* Actively deliver good results from VOC survey with strong response rate and promoter scores.**Who We’re Looking For*** Minimum 3–4 years of relevant experience, preferably in customer service or the automobile industry.* NITEC in Light Vehicles or Diploma in any discipline (Engineering preferred)* Valid Class 3 driving licence* Strong customer service background, prior experience in the Automobile industry is an advantage**Why Join Us at Sime Motors?*** Be part of a trusted brand with a regional footprint.* Work with cutting-edge automotive technology.* Grow your career in a supportive, performance-driven culture.* Enjoy structured training, career progression, and employee benefits.