Customer Service Officer

Cultivar Asia Pte Ltd (EA License 19C9782); Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Cultivar Asia Pte Ltd is seeking a Customer Service Officer to support daily operations for the preschool centre. You will serve as the main contact for parents and visitors, manage enrolment enquiries, and assist with fee processing and record-keeping.

The role requires a Diploma or equivalent, with prior experience in customer service or front desk settings, preferably in education or childcare. Strong communication and organizational skills are essential.

Qualifications

• Diploma or equivalent qualification in Business Administration, Customer Service, or a related field.
• Experience in customer service, front desk, reception, or administrative support.
• Excellent interpersonal and communication skills.
• Strong customer service mindset with professional enquiry handling.
• Proficiency in Microsoft Office and admin systems.

Responsibilities

• Serve as the primary contact for parents, prospective customers, and visitors.
• Handle enrolment enquiries and school operations information.
• Support enrolment processes and manage waiting lists.
• Process and monitor school fee collection accurately.
• Answer calls professionally and direct enquiries as needed.
• Welcome visitors and ensure security procedures are followed.

Skills

Customer service

Front desk

Communication

Interpersonal skills

Multitasking

MS Office

Teamwork

Independent

Education

Diploma in Business Administration

Diploma in Customer Service

Tools

Microsoft Office

Job description

Our client is looking for a Customer Service Officer to support the daily operations of their preschool centre.

Key Responsibilities

• Serve as the primary point of contact for parents, prospective customers, and visitors, providing professional and timely assistance.
• Handle enquiries related to enrolment, school operations, and centre services.
• Support enrolment processes, maintain registration records, and manage the waiting list.
• Process and monitor school fee collection accurately.
• Answer incoming calls professionally, direct enquiries, and take messages when required.
• Welcome visitors and ensure security procedures are followed at all times.
• Prepare administrative reports and maintain accurate records and documentation.
• Ensure all centre files, reports, and databases are updated and organized.
• Coordinate incoming and outgoing correspondence.
• Maintain the reception area, office, and common areas in a clean and professional manner.
• Liaise with suppliers and vendors to ensure timely delivery of goods and services.
• Process petty cash claims and support general administrative duties.
• Build and maintain positive relationships with parents, children, colleagues, and external stakeholders.
• Support the centre in ensuring a safe and welcoming environment for children and visitors.
• Attend training sessions and professional development programmes as required.
• Perform any other duties assigned by the management.

Requirements & Qualifications

• Diploma or equivalent qualification in Business Administration, Customer Service, or a related field.
• Prior experience in customer service, front desk, reception, or administrative support, preferably in the education or childcare sector.
• Excellent interpersonal and communication skills.
• Strong customer service mindset with the ability to handle enquiries professionally.
• Good organizational and multitasking skills.Proficient in Microsoft Office applications and general administrative systems.
• Able to work independently and collaboratively in a team environment.
• Positive attitude, detail-oriented, and responsible.
• Able to handle challenging customer situations calmly and professionally.

Cultivar Asia Pte Ltd