Customer Service Officer

UBI DENTAL CLINIC PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

UBI DENTAL CLINIC PTE. LTD. in Singapore is seeking a customer-focused administrative assistant to handle front-desk duties and patient coordination.

You will manage inbound calls and emails, schedule appointments, verify records, and check patients’ medical history and allergies. You will process insurance or government subsidies, collect payments, reconcile daily cash, prepare materials for doctor counseling, liaise with labs, and educate patients on braces and Invisalign.

Qualifications

• Front-desk reception experience preferred.
• Experience handling patient inquiries and records.
• Familiarity with insurance processes and subsidies.

Responsibilities

• Manage all inbound telephone and email inquiries.
• Management of voice and handphone messages.
• Reminder calls for appointment confirmation.
• Scheduling and rescheduling of appointments for patients.
• Registers patients by verifying that patient's record is up to date and accurate.
• Check patients’ medical history and drug allergies.
• Check for insurance coverage and intention to use insurance or government subsidies.
• Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.
• Locating patient files and cases.
• Prepare PowerPoint for doctor counseling.
• Process claims with insurance companies and government agencies.
• Liaising with dental labs for sending and receiving of cases.
• Recording of lab charges.
• Educate and teach patients on the correct use of braces and Invisalign.
• Other adhoc duties.

Skills

Telephone handling

Customer service

Appointment scheduling

Medical history verification

Insurance processing

Cash handling

PowerPoint

Tools

PowerPoint

Job description

• Manage all inbound telephone and email inquiries.
• Management of voice and handphone messages.
• Reminder calls for appointment confirmation.
• Scheduling and rescheduling of appointments for patients.
• Registers patients by verifying that patient's record is up to date and accurate.
• Check patients’ medical history and drug allergies.
• Check for insurance coverage and intention to use insurance or government subsidies.
• Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.
• Locating patient files and cases.
• Prepare PowerPoint for doctor counseling.
• Process claims with insurance companies and government agencies.
• Liaising with dental labs for sending and receiving of cases.
• Recording of lab charges.
• Educate and teach patients on the correct use of braces and Invisalign.
• Other adhoc duties.