Customer Service Officer

U AESTHETICS PTE. LTD.; Singapore; Sur place; SGD 24 000 - 36 000; Plein temps

Résumé du poste

U Aesthetics is seeking a friendly Customer Service Officer to join our growing Singapore team. You will welcome customers, manage appointments and respond to enquiries via WhatsApp, while handling payments at the front desk.

The ideal candidate is customer-service oriented, organised, detail-focused, and able to multitask in a fast-paced environment. Beauty/aesthetics experience or customer service background is a plus; you should work well independently and as part of a team.

Qualifications

• Good communication and interpersonal skills.
• Customer-service oriented.
• Responsible, organised and detail-oriented.
• Able to multitask in a fast-paced environment.
• Comfortable using WhatsApp and basic computer systems.
• Beauty/aesthetics or customer service experience is an advantage.
• Able to work well independently and as part of a team.

Responsabilités

• Welcome and assist customers
• Manage appointments and bookings
• Respond to customer enquiries via WhatsApp
• Handle payments and daily front desk duties
• Coordinate appointments with therapists
• Follow up with customers
• Maintain accurate customer and appointment records
• Support smooth daily outlet operations

Connaissances

Communication skills

Interpersonal skills

Customer-service oriented

Organised / detail-oriented

Multitasking

Independent work

Team collaboration

Outils

WhatsApp

Description du poste

U Aesthetics is looking for a friendly, organised and service-orientedCustomer Service Officer to join our growing team.

Job Responsibilities

• Welcome and assist customers
• Manage appointments and bookings
• Respond to customer enquiries via WhatsApp
• Handle payments and daily front desk duties
• Coordinate appointments with therapists
• Follow up with customers
• Maintain accurate customer and appointment records
• Support smooth daily outlet operations

Requirements

• Good communication and interpersonal skills
• Customer-service oriented
• Responsible, organised and detail-oriented
• Able to multitask in a fast-paced environment
• Comfortable using WhatsApp and basic computer systems
• Beauty/aesthetics or customer service experience is an advantage
• Able to work well independently and as part of a team