Front Desk Officer / Customer Service Executive

U Aesthetics Pte Ltd; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

U Aesthetics Pte Ltd is seeking a friendly, organized Front Desk Officer to join our growing team. You will welcome clients, manage appointments, respond to inquiries via WhatsApp, handle payments, and coordinate with therapists to ensure smooth daily operations.

Ideal candidates are customer-service oriented, detail-focused and able to multitask in a fast-paced setting. Beauty/aesthetics experience is a plus and you should work well both independently and as part of a team.

Qualifications

• Good communication and interpersonal skills.
• Customer-service oriented.
• Organised, detail-oriented.
• Able to multitask in a fast-paced environment.
• Comfortable using WhatsApp and basic computer systems.
• Beauty/aesthetics or customer service experience is an advantage.
• Able to work well independently and as part of a team.

Responsibilities

• Welcome and assist customers.
• Manage appointments and bookings.
• Respond to customer enquiries via WhatsApp.
• Handle payments and daily front desk duties.
• Coordinate appointments with therapists.
• Follow up with customers.
• Maintain accurate customer and appointment records.
• Support smooth daily outlet operations.

Skills

Communication

Customer service

Multitasking

WhatsApp

Team player

Tools

POS system

Job description

U Aesthetics is looking for a friendly, organised and service-orientedFront Desk Officerto join our growing team.

Job Responsibilities

• Welcome and assist customers
• Manage appointments and bookings
• Respond to customer enquiries via WhatsApp
• Handle payments and daily front desk duties
• Coordinate appointments with therapists
• Follow up with customers
• Maintain accurate customer and appointment records
• Support smooth daily outlet operations

Requirements

• Good communication and interpersonal skills
• Customer-service oriented
• Responsible, organised and detail-oriented
• Able to multitask in a fast-paced environment
• Comfortable using WhatsApp and basic computer systems
• Beauty/aesthetics or customer service experience is an advantage
• Able to work well independently and as part of a team