Customer Service Specialist (Beauty & Aesthetics Industry)

SPACIO TCM WELLNESS PTE. LTD.; Singapore; Presencial; SGD 22.000 - 33.000; Tempo integral

Resumo da vaga

SPACIO TCM WELLNESS PTE. LTD. seeks a customer support specialist to manage inquiries across social media, email, and calls. You will provide treatment/product information, assist with scheduling and reminders, and ensure data privacy.

Collaboration with operations is essential to address queries and maintain records. Prior beauty industry experience is required. Proficiency in CRM systems and excellent communication are expected to deliver high-quality service during the 10:00–19:00 shift in

Qualificações

• Experience in Beauty, Wellness or Aesthetic industry is a MUST.
• Proven customer support experience or experience in beauty services industry.
• Strong messaging and phone handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.

Responsabilidades

• Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.
• Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.
• Assist customers in scheduling appointments, making changes to appointments, and providing reminders.
• Collaborate with the operation team to ensure customer queries are addressed.
• Maintain patient confidentiality and adhere to data protection regulations.
• Keep records of customer interactions, process customer accounts, and file documents.
• Calling of leads to book appointment and ensure appointment is turned up.

Conhecimentos

Beauty/Wellness industry experience

CRM familiarity

Strong communication

Active listening

Descrição da vaga

Key Responsibilities:

• Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.
• Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.
• Assist customers in scheduling appointments, making changes to appointments, and providing reminders.
• Collaborate with the operation team to ensure customer queries are addressed.
• Maintain patient confidentiality and adhere to data protection regulations.
• Keep records of customer interactions, process customer accounts, and file documents.
• Calling of leads to book appointment and ensure appointment is turned up.

Job Specification:

• 10AM -7PM
• Experience in Beauty, Wellness or Aesthetic industry is a MUST
• Proven customer support experience or experience in beauty services industry.
• Strong messaging and phone handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.