Customer Service Specialist

CALL LADE LOGISTICS PRIVATE LIMITED; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

CALL LADE LOGISTICS PRIVATE LIMITED in Singapore is seeking a customer service professional to handle inquiries, provide accurate product information, and resolve concerns with professionalism. You will work with internal teams to ensure timely responses and follow-ups.

The ideal candidate holds a degree in business or a related field, with at least 1 year of experience. Strong communication, problem-solving, and organizational skills are essential to support service improvements and customer

Qualifications

• Degree in Business, Marketing, Customer Service or related field.
• At least 1 year of relevant customer service experience preferred.
• Strong communication and interpersonal skills.
• Customer-focused with good problem-solving and conflict-resolution skills.
• Able to handle difficult customers calmly and professionally.
• Good organizational and follow-up skills.

Responsibilities

• Handle customer enquiries, requests, feedback and complaints through phone, email and other communication channels.
• Provide accurate information on products, services, procedures and company policies.
• Follow up on customer cases to ensure timely and satisfactory resolution.
• Coordinate with internal departments to resolve service-related issues.
• Manage escalated customer cases professionally and provide appropriate service recovery where required.
• Maintain accurate records of customer interactions, complaints and follow-up actions.
• Monitor recurring customer issues and highlight areas for service improvement.
• Build and maintain positive relationships with customers.
• Assist in tracking customer service performance and preparing reports.
• Support customer engagement, retention and service improvement initiatives.
• Perform other customer service and administrative duties as assigned.

Skills

Communication

Interpersonal skills

Problem solving

Conflict resolution

Organizational skills

Education

Degree in Business/Marketing/Customer Service

Tools

Microsoft Office

Job description

Job Responsibilities

• Handle customer enquiries, requests, feedback and complaints through phone, email and other communication channels.
• Provide accurate information on products, services, procedures and company policies.
• Follow up on customer cases to ensure timely and satisfactory resolution.
• Coordinate with internal departments to resolve service-related issues.
• Manage escalated customer cases professionally and provide appropriate service recovery where required.
• Maintain accurate records of customer interactions, complaints and follow-up actions.
• Monitor recurring customer issues and highlight areas for service improvement.
• Build and maintain positive relationships with customers.
• Assist in tracking customer service performance and preparing reports.
• Support customer engagement, retention and service improvement initiatives.
• Perform other customer service and administrative duties as assigned.

Job Requirements

• Degree in Business, Marketing, Customer Service or a related discipline.
• At least 1 year of relevant customer service experience is preferred.
• Strong communication and interpersonal skills.
• Customer-focused with good problem-solving and conflict-resolution skills.
• Able to handle difficult customers calmly and professionally.
• Good organizational and follow-up skills.
• Proficient in Microsoft Office applications.
• Able to work independently and in a team environment.