Customer Service and Administrative Officer

1 MAYFLOWER PTE. LTD.; Singapore; Presencial; SGD 24 000 - 36 000; Tempo integral

Resumo da oferta

1 MAYFLOWER PTE. LTD.

in Singapore is seeking a customer service associate to respond promptly to inquiries via phone, WhatsApp and email, provide accurate order status and product information, and collaborate with relevant departments to resolve issues efficiently. The role involves proactively managing customer feedback, delivering outstanding service to walk-in clients, processing orders and modifications in line with company policies, and performing daily administrative tasks; applicants

Qualificações

• Proficiency in Microsoft Office Suite and strong computing skills.
• Positive attitude and willingness to learn and adapt.
• Strong organizational and time management skills.
• Excellent problem-solving skills, attention to detail, and ability to work independently.
• Good interpersonal and communication skills.
• Singaporean/PR only.
• Able to work Thursday-Monday.

Responsabilidades

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, and email.
• Provide accurate information regarding order status and product details.
• Collaborate with relevant departments to address and resolve customer issues efficiently.
• Proactively manage customer feedback, ensuring effective recovery solutions and maintaining high customer satisfaction.
• Deliver outstanding customer service to walk-in clients.
• Process customer orders and order modifications following company policies and procedures.
• Perform various administrative tasks as assigned on a daily basis.

Conhecimentos

Customer service orientation

Communication

Organization & time management

Problem solving

Independent work

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Job Description:

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, and email.
• Provide accurate information regarding order status and product details.
• Collaborate with relevant departments to address and resolve customer issues efficiently.
• Proactively manage customer feedback, ensuring effective recovery solutions and maintaining high customer satisfaction.
• Deliver outstanding customer service to walk-in clients.
• Process customer orders and order modifications following company policies and procedures.
• Perform various administrative tasks as assigned on a daily basis.

Requirements:

• Proficiency in Microsoft Office Suite and strong computing skills.
• Positive attitude and willingness to learn and adapt.
• Strong organizational and time management skills.
• Excellent problem-solving skills, attention to detail, and ability to work independently.
• Good interpersonal and communication skills.
• Singaporean/PR only.
• Able to work Thursday-Monday.