Customer Service Executive

Sin Ocean Pte Ltd; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

Sin Ocean Pte Ltd is seeking a Customer Service/Sales Support professional to handle orders, quotations, and multi-channel inquiries. The role requires liaising with logistics, warehouse, and finance to ensure timely fulfillment and accurate documentation.

You will maintain strong customer relationships, resolve complaints, and monitor payments while providing proactive support in a fast-paced environment. Mandarin proficiency is required.

Qualifications

• Minimum O-Level or equivalent; diploma preferred.
• Higher qualifications (e.g., Degree) are a plus.
• 2+ years of customer service experience in food, retail, or wholesale trade.
• Proficient in MS Office; experience with ERP systems like Microsoft Dynamics (Navision) is a plus.
• Must be proficient in Mandarin (spoken and written) to communicate with Mandarin-speaking customers.

Responsibilities

• Prepare sales orders, delivery orders, invoices, and other relevant documentation accurately and efficiently.
• Generate sales quotations as assigned by the salesperson.
• Provide prompt, professional customer service across channels (phone, email, messaging).
• Ensure timely and accurate execution of customer orders, coordinating with relevant departments.
• Liaise with logistics, warehouse, and finance to fulfil orders and resolve issues.
• Build and maintain strong customer relationships with reliable sales support and product information.
• Handle and resolve customer feedback and complaints effectively.
• Generate monthly customer statements and monitor payment status.
• Perform ad-hoc tasks as assigned by department head or management.

Skills

Problem-solving

Communication

Time management

Attention to detail

Teamwork

Emotional intelligence

Positive attitude

Multitasking

Extended hours

Education

O-Level or equivalent

Diploma preferred

Degree preferred

Tools

MS Office

ERP (Dynamics Navision)

Job description

Key Responsibilities

• Prepare sales orders, delivery orders, invoices, and other relevant documentation accurately and efficiently.
• Generate sales quotations as assigned by the salesperson.
• Provide prompt, professional customer service and respond to inquiries across various communication channels (e.g., phone, email, messaging platforms).
• Ensure timely and accurate execution of customer orders, coordinating closely with relevant departments.
• Liaise with internal teams such as logistics, warehouse, and finance to fulfil order requests and resolve any operational issues.
• Build and maintain strong relationships with customers by offering reliable sales support and accurate product information.
• Handle and resolve customer feedback and complaints effectively, ensuring customer satisfaction and service recovery.
• Generate monthly customer statements and monitor payment status, following up as necessary.
• Perform other ad-hoc tasks and duties as assigned by the department head or management.

Interpersonal and Soft skills

• Problem-Solving Skills
• Communication Skills
• Time Management
• Attention to Detail
• Teamwork and Collaboration
• Emotional Intelligence
• Positive Attitude
• Able to multitask and work under pressure in a fast-paced environment.
• Willingness to work extended hours

Qualifications

• Minimum O-Level or equivalent; diploma preferred
• Higher qualifications (e.g., Degree) are a plus
• 2+ years of customer service experience in food, retail, or wholesale trade
• Proficient in MS Office; experience with ERP systems like Microsoft Dynamics (Navision) is a plus
• Must be proficient in Mandarin (spoken and written) to communicate with Mandarin-speaking customers

The company will relocate to Loyang at the end of this year