Customer Service Officer

CREDIT BUREAU (SINGAPORE) PTE LTD; Singapore; Presencial; SGD 27.000 - 38.000; Jornada completa

Descripción de la vacante

CREDIT BUREAU (SINGAPORE) PTE LTD seeks a customer service representative to handle report processing, respond to walk-in and phone queries, and resolve disputes efficiently.

You will need good spoken and written English, excellent interpersonal skills, and the ability to work independently under pressure. Diploma holders with 1–2 years of experience are encouraged to apply.

Positive attitude and attention to detail are essential.

Formación

• Minimum diploma requirement.
• 1–2 years of customer service experience.
• Good spoken and written English.
• Excellent interpersonal and communication skills.
• Able to work independently and under pressure.
• Possess listening, rationalization, problem-solving and negotiation skills.
• Detailed and analytical.

Responsabilidades

• Processing reports for customers.
• Attending to walk-in and phone queries and resolving disputes.

Conocimientos

Customer service

Communication

Negotiation

Listening

Analytical

Educación

Diploma

Descripción del empleo

Responsibilities

You will be responsible for processing reports, attending to queries and disputes for walk-in consumers as well as phone queries.

Requirements

• Minimum Diploma
• 1 to 2 years of customer service experience
• Good spoken and written English
• Excellent interpersonal and communication skills
• Able to work independently and effectively under pressure
• Possess excellent listening, rationalization, problem-solving and negotiation skills
• Detailed and analytical