Customer Service Officer

COMFORT TRANSPORTATION PTE LTD; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Comfort Transportation Pte Ltd in Singapore is seeking a diligent training administration assistant to manage payments, SkillsFuture claims, and document submissions for training programs. The role includes logistics support for training operations and liaison with external agencies.

You will handle inquiries, assist customers at the front counter, and follow up on document submissions or claim issues. Bi-lingual candidates and good IT skills are preferred.

Qualifications

• GCE O Level or equivalent is required.
• Good IT knowledge and familiarity with digital platforms (e.g., SkillsFuture).
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Bi-lingual abilities are preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Tally payments, SkillsFuture claims, and invoice submissions.
• Provide logistic support for training operations.
• Liaise with external agencies on documents and submissions.
• Follow up with trainees on document submission or claim issues.
• Handle telephone and email enquiries about training courses.
• Perform front counter duties and assist customers with training queries.
• Carry out any adhoc duties as assigned.

Skills

Good communication

Interpersonal skills

Bi-lingual

Education

GCE O Level

Tools

Microsoft Office

SkillsFuture website

Job description

Job Responsibilities

• Tally of payment, SkillsFuture claim, invoice submissions
• Logistic support of training operations
• Liaison with external agencies on documents and submissions
• Follow-ups with trainees on document submission or claim issues etc
• Answering to telephone and email enquiries on training course
• Front counter duties handling customer query on training course
• Any adhoc duties assign

Job Requirements

• Minimum GCE O Level
• Good IT Knowledge, digital website knowledge (i.e SkillsFuture)
• Microsoft Office Skills (Excel, PPT, Word, etc)
• Candidates who are bi-lingual will be preferred
• Good communication, interpersonal skills