Customer Service Officer

HUA LANGUAGE CENTRE PTE LTD; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

HUA LANGUAGE CENTRE PTE LTD is seeking a capable front-desk administrator in Singapore. You will handle reception duties, respond to enquiries from parents, assist with student registration, and maintain course and student data at the branch.

You will also update statistics reports and liaise with Chinese teachers and parents on administrative matters, requiring strong Mandarin and English communication and solid MS Office skills. Weekend work is required.

Qualifications

• Proficient in both Mandarin and English.
• Must be able to communicate fluently in Mandarin with teachers from China.
• Competence in PC skills (MS Microsoft Office).
• Confident with good interpersonal and communication skills.
• Organised and meticulous.

Responsibilities

• Man the reception desk of the school and attend to enquiries from new & existing parents
• Facilitate student registration process
• Organise and maintain course & student data
• Update statistics report for the branch
• Liaise with Chinese teachers and parents on administrative matters

Skills

Bilingual Mandarin/English

Interpersonal skills

Organized

MS Office proficiency

Communication with teachers/parents

Tools

MS Office

Job description

Job Description

• Man the reception desk of the school and attend to enquiries from new & existing parents


• Facilitate student registration process


• Organise and maintain course & student data


• Update statistics report for the branch


• Liaise with Chinese teachers and parents on administrative matters

Job Requirements

• Proficient in both Mandarin and English


• Must be able to communicate fluently in Mandarin with teachers from China


• Required to work on Saturday and Sunday


• Competence in PC skills (MS Microsoft Office)


• At least 2 years of relevant working experience


• Confident with good interpersonal and communication skills


• Organised and meticulous