(Entry) Verification Officer

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 28,000 - 34,000; Full time

Job summary

PERSOL Singapore is seeking a diligent data-entry and survey-support associate near Novena MRT. The role focuses on survey administration, data validation, and delivering high-quality phone-based service.

Office hours are 08:30AM–5:30PM/6:00PM, Monday to Friday, with salary up to SGD 2,800. This Singapore gov project prioritizes Singaporean applicants and requires professional, proactive support with strong data handling skills.

Qualifications

• Experience in survey administration.
• Ability to validate data accurately.
• Strong customer service and phone etiquette.

Responsibilities

• Facilitate survey administration and validate surveys.
• Make outbound calls to verify data.
• Verify data on survey cases for accuracy.
• Deliver personalized phone support on survey matters.
• Provide administrative and coordination support to the team.
• Enter data for completed surveys and update statuses.
• Ensure high level of customer experience.
• Respond professionally to respondent queries.
• Maintain high work quality and meet KPIs.
• Work proactively and independently under tight timelines.
• Be proficient with computers and adapt to new systems.
• Perform any other ad-hoc duties as assigned.

Skills

Communication

Data entry

Telephone support

Administrative tasks

Job description

Working days: Monday to Friday

Working hours: 08:30AM – 5:30PM/6:00PM (office hours)

Location: 5 minutes from Novena MRT

Salary: up to $2,800/-

• Facilitate survey administration and conduct data validation on completed surveys
• Make calls out to respondents to verify and clarify data
• Conduct and verify data on completed survey cases to ensure data is accurate and reliable
• Deliver personalized service over the phone to respondents with regards to survey matters in an effective and efficient manner.
• Support the team and contact service centre in terms of administrative and coordination
• Data entry for completed surveys, and to update status and report to supervisor
• Ensure highest level of customer experience service is rendered
• Respond to queries from respondents in a professional manner
• Maintains a high standard of work quality by consistently meeting and exceeding performance goals (KPI)
• Ability to work proactively, independently under tight timelines
• Proficient in computer usage, able to adapt to systems within a short period of time
• Any other ad-hoc duties as assigned

Singapore gov project, hence Singaporeans only.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 Reg. R25159218 (Teoh Ying Ying)