Customer Service Manager (APAC) at ONE SEVEN CONSULTING PTE. LTD.

ONE SEVEN CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

ONE SEVEN CONSULTING PTE. LTD. in Singapore is seeking a Customer Service Manager (APAC) to lead client service operations across Asia Pacific and the Middle East.

This on-site, full-time role reports to the Senior Strategic Business Development Manager and works with Account Managers to deliver responsive support and proactive account management. The ideal candidate has 5–10 years of industrial sales or customer service experience, a customer‑centric mindset, and the ability to thrive in a

Qualifications

• Degree or diploma required; degree preferred (engineering).
• 5-10 years of industrial sales or customer service experience.
• Team player with strong customer service orientation.
• Ability to work in a fast-paced startup environment.
• Professional demeanor with customers and colleagues.
• Self-motivated with good organizational skills.
• Effective verbal and written communication.
• Solid math skills for basic and advanced calculations.
• Computer literacy: Word, Excel, email, and internet.
• Ability to quickly learn and use company systems.

Responsibilities

• Champion safety culture with 100% safety protocol compliance.
• Collaborate with Account Managers to prepare quotes.
• Manage inquiries and convert them into sales opportunities.
• Provide pricing and quoting support.
• Support revenue goals through sales coordination.
• Assist in setting up new customer accounts and AR follow-up.
• Maintain account records with Sales and Service teams.
• Monitor orders, expedite deliveries, and manage inventory.
• Proactively reach out to customers to drive growth.
• Build strong relationships with internal and external stakeholders.
• Deliver responsive technical and service support.

Skills

Customer service

Industrial sales

Team player

Strong communication

MS Excel

MS Word

Organizational skills

Startup environment

Education

Engineering degree (preferred)

Diploma

Tools

MS Word

Excel

Email

Internet use

Job description

Customer Service Manager (APAC) at ONE SEVEN CONSULTING PTE. LTD. in Bukit Timah, S00, SG. This Full time on site position offers great opportunities for career growth. We are seeking a Customer Service Manager (APAC) for our client in the design & engineering space expanding its footprint in Singapore. This position supports the Senior Strategic Business Development Manager and Account Managers across the Asia Pacific and Middle East regions, playing a key role in launching and growing operations in Singapore. With a strong focus on customer service, you’ll be empowered to wear multiple hats, take initiative, and make a real impact from day one. If you thrive in dynamic environments and want to be part of a growth journey, this role is for you!

One Seven Consulting is a boutique executive search firm, specializing exclusively in the dynamic supply chain & energy sector. Leveraging our executive search proficiency, we identify top-tier talent and offer comprehensive recruitment solutions. Understanding the challenges faced by organizations without dedicated HR resources, we provide targeted consulting to streamline HR functions like talent acquisition, shared services and more.

Responsibilities:

• Champion a culture of safety by maintaining 100% compliance with safety protocols
• Collaborate with Account Managers to prepare accurate and competitive sales quotes
• Manage incoming inquiries and convert them into actionable sales opportunities
• Provide product-based pricing and quoting support to customers
• Help achieve Service Center revenue goals through effective sales coordination
• Assist in the setup of new customer accounts and support accounts receivable follow-up
• Maintain accurate account records by coordinating with Sales and Service teams
• Monitor order timelines, expedite deliveries, and manage inventory for timely fulfillment
• Conduct proactive outreach to current and potential customers to drive growth
• Build strong, trust-based relationships with both internal teams and external stakeholders
• Deliver responsive technical and service support to customers and internal staff

Requirements:

• Degree or diploma required; degree preferred (especially in Engineering)
• 5-10 years of industrial sales/customer service experience
• Team player with strong customer service orientation
• Ability to work well in a fast-paced, startup environment
• Professional demeanor with customers and colleagues
• Self-motivated with good organizational skills
• Effective verbal and written communication
• Solid math skills for basic and advanced calculations
• Computer literacy in MS Word, Excel, email, and internet use
• Ability to quickly learn and use company systems