Customer Service Manager (APAC)

ONE SEVEN CONSULTING PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ONE SEVEN CONSULTING PTE. LTD. in Singapore is seeking a Customer Service Manager (APAC) to support the Senior Strategic Business Development Manager and Account Managers across Asia Pacific and the Middle East, playing a key role in launching and growing operations in Singapore.

You’ll wear multiple hats, take initiative, and make a real impact from day one. You will champion customer service, collaborate with Sales to prepare quotes, manage inquiries, provide pricing support, help achieve

Qualifications

• Degree or diploma preferred; degree preferred (especially in Engineering)

Responsibilities

• Champion a culture of safety and 100% compliance with safety protocols
• Collaborate with Account Managers to prepare accurate and competitive sales quotes
• Manage incoming inquiries and convert them into actionable sales opportunities
• Provide product-based pricing and quoting support to customers
• Help achieve Service Center revenue goals through effective sales coordination
• Assist in the setup of new customer accounts and support accounts receivable follow-up
• Maintain accurate account records by coordinating with Sales and Service teams
• Monitor order timelines, expedite deliveries, and manage inventory for timely fulfillment
• Conduct proactive outreach to current and potential customers to drive growth and build trust-based relationships
• Deliver responsive technical and service support to customers and internal staff

Skills

Customer service

Sales coordination

Pricing & quotes

Account management

MS Word

Excel

Education

Degree or Diploma

Tools

MS Word

Excel

Job description

We are seeking a Customer Service Manager (APAC) for our client in the design & engineering space expanding its footprint inSingapore. This position supports the Senior Strategic Business Development Manager and Account Managers across the Asia Pacific and Middle East regions, playing a key role in launching and growing operations in Singapore. With a strong focus on customer service, you’ll be empowered to wear multiple hats, take initiative, and make a real impact from day one. If you thrive in dynamic environments and want to be part of a growth journey, this role is for you!

Responsibilities

• Champion a culture of safety by maintaining 100% compliance with safety protocols
• Collaborate with Account Managers to prepare accurate and competitive sales quotes
• Manage incoming inquiries and convert them into actionable sales opportunities
• Provide product-based pricing and quoting support to customers
• Help achieve Service Center revenue goals through effective sales coordination
• Assist in the setup of new customer accounts and support accounts receivable follow-up
• Maintain accurate account records by coordinating with Sales and Service teams
• Monitor order timelines, expedite deliveries, and manage inventory for timely fulfillment
• Conduct proactive outreach to current and potential customers to drive growthBuild strong, trust-based relationships with both internal teams and external stakeholders
• Deliver responsive technical and service support to customers and internal staff

Requirements

• Degree or diplomarequired; degree preferred (especially in Engineering)
• 5-10 years of industrial sales/customer service experience
• Team player with strong customer service orientation
• Ability to work well in a fast-paced, startup environment
• Professional demeanor with customers and colleagues
• Self-motivated with good organizational skills
• Effective verbal and written communication
• Solid math skills for basic and advanced calculations
• Computer literacy in MS Word, Excel, email, and internet use
• Ability to quickly learn and use company systems