Customer Service & Logistics Specialist

Wesco International, Inc.; Singapore; On-site; SGD 26,000 - 42,000; Full time

Job summary

Wesco International, Inc. in Singapore seeks a Customer Service Representative to respond to inquiries by phone, email or walk-ins and resolve routine and some non-routine issues. You will analyze service needs and coordinate with internal teams for follow-up as needed.

The role requires 2–4 years of experience, strong communication, and proficiency with MS Word, Excel, and email. You will support order processing, shipping documentation, and timely delivery.

Qualifications

• 2-4 years of relevant experience.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including MS Word, Excel, and e-mail.

Responsibilities

• Process orders, invoicing, and daily operations.
• Coordinate with forwarders, import/export, warehouse and buyers per SLA.
• Expedite delivery with inside sales, warehouse and freight forwarders.
• Ensure delivery requirements are understood and met.
• Prepare and consolidate shipping documents for inbound and outbound shipments.
• Shipment tracking for customers and prompt collection of delivery documents.
• Run sales order backlog reports for review with sales against sales target.
• Update Anixter System transactions in a timely and accurate manner.
• Coordinate with relevant departments to process RA/RTV/RMA per Levels of Authority and RMA replacements.
• Prompt entry of service failures on customer service database.

Skills

Customer service

Communication skills

Attention to detail

Pressure handling

Interpersonal skills

MS Word

MS Excel

Email

Tools

MS Word

MS Excel

Email

Job description

Wesco International, Inc. in Singapore seeks a Customer Service Representative to respond to inquiries by phone, email or walk-ins and resolve routine and some non-routine issues. You will analyze service needs and coordinate with internal teams for follow-up as needed.

The role requires 2–4 years of experience, strong communication, and proficiency with MS Word, Excel, and email. You will support order processing, shipping documentation, and timely delivery.