Customer Service (Freshers can apply)

Helius Technologies Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Helius Technologies is hiring a Customer Service representative for a leading banking client in Singapore. The role requires a diploma or secondary education and strong communication skills.

You will handle inquiries, process transactions, and promote banking products while working a rotating schedule. The position is a 12-month contract extendable, based in Singapore, with work from office (WFO) and rotating AM/PM shifts including weekends.

Qualifications

• Diploma or secondary education required.
• Strong communication skills essential.
• Willingness to work rotating shifts.
• Banking/call centre experience preferred, entry-level welcome.

Responsibilities

• Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
• Process secure customer requests, fund transfers, and data updates accurately.
• Promote banking products, digital self-service tools, and credit services.
• Meet performance targets for call resolution, service quality, and adherence.

Skills

Customer service

Active listening

Communication

Telephone etiquette

Education

Diploma or Secondary education

Job description

Hello,

Hope you're doing well!

We are currently hiring for the position of Customer Service with Helius Technologies for our leading banking client in Singapore.

Company: Helius Technologies

Experience: 6 months - 2+ Years

Location: Singapore

Contract Duration: 12 months & extendable (Extension is subject to project requirements.)

Work Mode:Work From Office (WFO) role.

Shift: Rotational

A bank customer service representative shift role handles remote account inquiries, processes transactions, and cross-sells financial products across rotating schedules including AM/PM blocks and weekends. Standard requirements include a diploma or secondary education, strong communication skills, and flexibility for staggered shifts.

Key Responsibilities

• Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
• Process secure customer requests, fund transfers, and data updates accurately.
• Promote banking products, digital self-service tools, and credit services.
• Meet performance targets for call resolution, service quality, and adherence.

Shift and Work Schedule

• AM Shifts: Typical blocks such as 7:00 AM to 4:00 PM, 8:00 AM to 5:00 PM, or 9:00 AM to 6:00 PM.
• PM Shifts: Typical blocks such as 2:00 PM to 11:00 PM or 4:00 PM to 1:00 AM.
• Rotation: Includes weekends and public holidays on a rotating pattern, typically with one weekday off and one weekend off.
• Compensation: Often includes monthly shift allowances.

Job Requirements

• Minimum GCE O-Levels or Diploma qualifications.
• Professional telephone etiquette and active listening capabilities.
• Ability to work rotating or staggered shift patterns.
• Prior banking or call center experience is an advantage, though entry-level applicants are often welcomed.