Customer Service Executive (Telemarketing) 6 Months Contract

EIG DERMAL WELLNESS (S) PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

EIG DERMAL WELLNESS (S) PTE. LTD. in Singapore seeks a customer service specialist to drive appointment bookings and maintain strong customer engagement. You will handle enquiries, support retention efforts, and follow up with customers to ensure a positive experience.

Ideal candidates are comfortable with outbound calls, weekend work, and delivering service recovery when needed, while keeping accurate call logs and collaborating with outlet teams.

Qualifications

• Experience in telemarketing or customer service.
• Beauty/facial industry experience is a plus.

Responsibilities

• Follow up with existing customers via outbound calls and encourage return visits.
• Book, reschedule and confirm appointments.
• Handle customer enquiries and provide assistance where required.
• Manage customer complaints and provide service recovery.
• Conduct post-service follow-ups to ensure satisfaction.
• Maintain accurate customer records and call logs.
• Coordinate with outlet teams to resolve issues and align on bookings.

Skills

Outbound calls

Customer service

Telephone etiquette

Appointment management

Record keeping

Team collaboration

Weekend availability

Basic computer skills

Job description

To provide effective follow-up and customer service to existing customers by driving appointment bookings, maintaining customer engagement, and ensuring a positive customer experience. The role is also responsible for handling customer enquiries and complaints, providing timely service recovery, and supporting the salon’s customer retention efforts through proactive outbound calls.

Job Responsibilities

• Follow up with existing customers via outbound calls.

• Contact customers to encourage return visits and book their next appointment.

• Schedule, reschedule and confirm appointments.

• Handle customer enquiries and provide assistance where required.

• Manage customer complaints and provide appropriate service recovery.

• Conduct post-service follow-ups to ensure customer satisfaction.

• Maintain accurate customer records and call logs.

• Work closely with outlet teams to coordinate appointments and resolve customer issues.

You’ll Fit This Role If You:

• Enjoy talking to people and are comfortable speaking over the phone.
• Are comfortable working one weekend per week.
• Are friendly, approachable and customer-focused.
• Don’t mind making outbound calls and following up with customers.
• Are patient and able to handle customer complaints calmly.
• Are good at following up and keeping track of appointments.
• Are comfortable working towards appointment booking targets.
• Can work independently and as part of a team.
• Have basic computer skills.
• Have experience in telemarketing or customer service – beauty/facial industry experience is a plus!