Customer Service Executive (Supply Chain / Order Management)

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global supply chain provider is seeking a Client Services Executive in Singapore. This role involves coordinating client requirements, providing customer service support regarding inquiries and order statuses, and collaborating with cross-functional teams to ensure client satisfaction. Candidates should have a Diploma in Business and at least 2 years of relevant experience in customer service or order management. The position offers a salary of up to $3,800.

Qualifications

• Minimum Diploma in Business or equivalent.
• 2 years of working experience in customer service/order management.
• Experience in supply chain, logistics and manufacturing preferred.

Responsibilities

• Coordinate all aspects of Client's business requirements to deliver good service.
• Provide customer service support for inquiries and order information.
• Advise on delivery schedule and inventory availability.
• Follow up to resolve all problems and issues from Clients.
• Collaborate with cross-functional teams to meet client operational requirements.
• Initiate continuous process improvement.
• Provide business reports to Management and clients.

Job description

Overview

Working location: Ubi

Mon to Fri 8.30am - 5.30pm

Salary: up to $3,800

Our client is a leading end-to-end global supply chain solutions and cross border eCommerce provider, offering comprehensive 3PL services. They is looking for a Client Services Executive

GENERAL DESCRIPTION

To solidify business relationships and develop professional rapport with the existing customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with team to give periodic review and evaluation of present accounts.

ESSENTIAL JOB FUNCTIONS

• Responsible for day-to-day coordination of all aspects of Client's business requirement ensuring consistent and good service level are delivered to clients.
• Provide customer service support by corresponding to attend client's enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.
• Advising client on delivery schedule and inventory availability.
• Follow up closely to ensure resolution of all problems and issues from Clients.
• Work closely with all cross-functional teams to ensure clients' operational requirements are met and/or manage client expectations.
• Initiate continuous processes improvement.
• Provide business reports to Management and client on a weekly/monthly basis.
• Might need to participate in Demand planning with the client if the situation calls for.

POSITION QUALIFICATIONS

• Minimum Diploma in Business or equivalent.
• 2 years of working experience in customer service/order management.
• Experience in supply chain, logistics and manufacturing preferred

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)