Customer Care Executive

Chemical Industries (Far East) Limited; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Chemical Industries (Far East) Limited in Singapore is seeking an Order Management Executive to support customers through the order lifecycle.

This office-based role collaborates with sales, warehouse, transport, production, and other internal teams to ensure customer requirements are fulfilled, while handling multiple accounts in a fast-paced setting with standard hours and occasional overtime for month-end tasks.

Qualifications

• Minimum Diploma in Business Administration, Customer Service, Supply Chain Management, or a related field.
• 1–3 years of experience in customer service, order management, or sales coordination.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with ERP systems (SAP, Oracle, or Microsoft Dynamics) is an advantage.
• Strong verbal and written communication, problem-solving, and data accuracy.

Responsibilities

• Process customer orders accurately and promptly.
• Monitor order status and coordinate fulfilment with departments.
• Respond to inquiries on products, pricing, orders, and delivery.
• Handle customer complaints and coordinate corrective actions.
• Prepare quotations, sales reports, and customer documentation.
• Maintain customer records and ensure ERP data accuracy.
• Proactively communicate delays or issues to customers.
• Support month-end reporting and customer reviews.
• Build strong relationships to boost satisfaction and loyalty.
• Manage multiple accounts and orders in a fast-paced environment.

Skills

Multitasking

Communication skills

Attention to detail

Customer service

Teamwork

Education

Diploma in Business Administration / Customer Service / Supply Chain Management

Tools

SAP

Oracle

Microsoft Dynamics

Excel

Job description

About the role

Support customers throughout the order lifecycle by managing orders accurately, coordinating fulfilment activities, and resolving service issues promptly. This office-based role works closely with customers, sales teams, warehouse personnel, transport providers, production teams, and other internal departments to ensure customer requirements are fulfilled. You will manage multiple customer accounts and orders in a fast-paced environment, with standard working hours and occasional overtime to support urgent customer needs or month-end activities.

Key responsibilities

• Process customer orders accurately and promptly.
• Monitor order status and coordinate with relevant departments to ensure timely fulfilment.
• Respond to customer enquiries regarding products, pricing, order status, and delivery schedules.
• Handle customer complaints and coordinate corrective actions.
• Prepare quotations, sales reports, and customer-related documentation.
• Maintain customer records and ensure data accuracy in ERP systems.
• Communicate proactively with customers regarding delays, shortages, or service-related issues.
• Support month-end reporting and customer performance reviews.
• Build strong relationships with customers to enhance customer satisfaction and loyalty.
• Manage multiple customer accounts and orders simultaneously in a fast-paced environment.

What we're looking for

• Minimum Diploma in Business Administration, Customer Service, Supply Chain Management, or a related field.
• Minimum 1–3 years of experience in customer service, order management, or sales coordination.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics is an advantage.
• Strong verbal and written communication skills.
• Excellent customer handling and problem-solving abilities.
• Ability to multitask and manage priorities in a fast-paced environment.
• Good attention to detail and data accuracy.
• A positive, customer-focused attitude and the ability to work effectively as part of a team.