Customer Service Executive (Sea Freight) [SL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

WECRUIT PTE. LTD.

in Singapore is seeking a dedicated Logistics Coordinator to support the sales team and manage day-to-day operations, ensuring efficient order processing and customer care. You will coordinate between customers, transporters, warehouses, and overseas agents, handle import/export documents, verify shipment costs, and respond promptly to rate and tracking inquiries to ensure smooth delivery.

Responsibilities

• Support the sales department in day-to-day operations and customer interactions.
• Act as a central coordinator between customers, transporters, warehouses, and other stakeholders to ensure seamless logistics operations.
• Prepare and manage documentation for import, export, transshipments, and delivery order releases.
• Verify all costs associated with shipments to ensure accuracy and compliance.
• Handle customer inquiries related to rates, shipment tracking, and other logistics-related concerns promptly and professionally.
• Communicate and collaborate with overseas agents and customers to ensure smooth shipment handling and resolution of any issues.

Job description

• Support the sales department in day-to-day operations and customer interactions.
• Act as a central coordinator between customers, transporters, warehouses, and other stakeholders to ensure seamless logistics operations.
• Prepare and manage documentation for import, export, transshipments, and delivery order (D/O) releases.
• Verify all costs associated with shipments to ensure accuracy and compliance.
• Handle customer inquiries related to rates, shipment tracking, and other logistics-related concerns promptly and professionally.
• Communicate and collaborate with overseas agents and customers to ensure smooth shipment handling and resolution of any issues.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.