Customer Service Executive – Order-to-Cash Pro

SONEPAR SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

SONEPAR SINGAPORE PTE. LTD. is seeking a Customer Service Executive to manage orders, enquiries and after-sales support in a fast-paced electrical distribution environment.

You will coordinate with Sales, Logistics, Procurement, Finance and Suppliers to ensure accurate documentation and on-time delivery. The role emphasizes data accuracy, proactive communication with customers, and collaboration across divisions to uphold service standards.

Qualifications

• Diploma or equivalent qualification in Business Administration, Supply Chain, or a related field.
• Experience in customer service, sales support, or order management (preferably in electrical distribution or related industries).
• Strong customer-centric mindset with a commitment to service excellence.
• High level of accuracy and attention to detail.
• Proficient in ERP systems (AX preferred) and Microsoft Office applications.
• Good communication and interpersonal skills, with the ability to work effectively across departments.
• Ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.

Responsibilities

• End-to-End Order-to-Cash Management: Manage the full spectrum of order processing for local and overseas customers, from order receipt and validation through fulfilment, invoicing and completion, ensuring transactions are processed promptly and accurately.
• Procurement and Supplier Coordination: Collaborate closely with the Procurement team and local and overseas suppliers, including suppliers in China, the United States, Europe and other locations, to confirm availability, expedite orders and resolve fulfilment issues.
• Delivery Monitoring and Customer Communication: Monitor open orders and delivery schedules, proactively address potential delays, and provide customers with regular and accurate order status updates to support on-time delivery and customer satisfaction.
• Import, Export and Shipping Documentation: Process import and export shipments and review, prepare and issue complete shipping and commercial documentation, ensuring accuracy, timeliness and compliance with applicable requirements.
• Cross-Functional Order Fulfilment: Work closely with Sales, Procurement, Accounts and Logistics teams to coordinate order fulfilment, billing, shipment arrangements and issue resolution, ensuring a smooth and efficient customer experience.
• Compliance and Process Adherence: Perform all duties in accordance with company policies, procedures, delegated authorities and internal control requirements, maintaining accurate records and proper documentation.
• Administrative and Operational Support: Provide administrative support to the Operations function and undertake other ad hoc duties and activities assigned by the Operations Manager.

Skills

Customer service

Order management

Sales support

ERP AX

MS Office

Communication

Attention to detail

Education

Diploma in Business Administration or related field

Tools

AX ERP

Microsoft Office

Job description

SONEPAR SINGAPORE PTE. LTD. is seeking a Customer Service Executive to manage orders, enquiries and after-sales support in a fast-paced electrical distribution environment.

You will coordinate with Sales, Logistics, Procurement, Finance and Suppliers to ensure accurate documentation and on-time delivery. The role emphasizes data accuracy, proactive communication with customers, and collaboration across divisions to uphold service standards.