Customer Service Executive (Marine)

Talent Titans Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

A leading maritime solutions company in Singapore is seeking a Customer Service Executive with 3 to 5 years of sales experience, preferably in the Marine or Offshore industry. Responsibilities include collaborating on sales strategies, monitoring competitor activities, and maintaining customer data in Salesforce CRM. The ideal candidate holds a Bachelor's degree in Engineering, Marine Studies, or Business and is proficient in English, both written and spoken. This position offers an opportunity to work in a dynamic environment focused on client satisfaction.

Qualifications

• Bachelor's degree in Engineering, Marine Studies, or Business.
• 3 to 5 years of sales experience, preferably in the Marine or Offshore industry.
• Proficiency in English both written and spoken.

Responsibilities

• Collaborate with line manager to implement sales strategies.
• Monitor competitor activities and align offerings with market trends.
• Organize customer visits and compile feedback to refine strategies.
• Maintain accurate customer data in Salesforce CRM.
• Support finance team in payment follow-ups.

Skills

Sales strategies

Market analysis

Customer relationship management

Payment follow-up

Proficiency in English

Education

Bachelor's degree in Engineering, Marine Studies or Business

Tools

Salesforce CRM

Job description

About the job Customer Service Executive (Marine)

Key Responsibilities

• Collaborate with your line manager to devise and implement effective sales strategies.
• Monitor and analyze competitor activities to gather market intelligence, share insights internally, and align offerings with customer expectations and changing market trends.
• Organize and conduct regular customer visits, compile visit reports, and relay client feedback to refine commercial strategies.
• Keep customer data accurate and up to date in Salesforce CRM, particularly regarding installed equipment or services.
• Support the finance team in following up on outstanding payments as needed.

Qualifications and Experience

• A bachelors degree in Engineering, Marine Studies, or Business
• 3 to 5 years of sales experience, preferably in the Marine or Offshore industry
• Proficiency in English both written and spoken