Customer Success Executive (Marine Logistics)

Focal Search Pte Ltd; Singapore; On-site; SGD 33,480 - 55,800; Full time

Job summary

A logistics company in Singapore is seeking a Customer Success Executive to ensure timely processing of customer orders and reports. The role involves communicating with customers about their orders, analyzing operational issues for improvements, and maintaining accurate inventory records. Candidates with a diploma in business administration or logistics are preferred, although those with relevant experience are also welcome. Strong teamwork and customer service skills are essential.

Qualifications

• Ideally a diploma in business administration or logistics.
• Applicants without experience who possess relevant experience are welcome to apply.
• Team player with a focus on customer service.
• Product, system, and Microsoft Office expertise.

Responsibilities

• Ensure customer orders are processed on time.
• Submit reports according to customer timetables.
• Investigate operational incidents and suggest improvements.
• Maintain close communication with customers regarding orders.
• Ensure accurate invoice completion and documentation.
• Compile and calculate monthly KPI reports.

Skills

Customer service

Teamwork

Microsoft Office

System expertise

Education

Diploma in business administration or logistics

Job description

Customer Success Executive (Marine Logistics)

About the job Customer Success Executive (Marine Logistics)

• Make ensuring that orders from customers are processed appropriately and on schedule.
• Make sure reports are turned in on time in accordance with the timetables set by the customers.
• Examine the underlying causes of operation incidents and service breakdowns and offer improvements to the management and CS managers.
• Maintain close communication with the customer to address any concerns pertaining to orders or shipments.
• Make that the cycle count sheet is kept correctly for audit trail purposes.
• Take accountability for resolving any anomalies in stock.
• Make that all invoices are completed on time, accurately, and with the required supporting documentation.
• Compile and calculate the KPI report for each month.
• Achieve and maintain a consistent KPI and, as needed, offer suggestions for improvement.
• Extra duties as directed by management

Requirements:

• Ideally a diploma in business administration or logistics
• Applicants without experience who possess relevant experience are welcome to apply.
• Team player with a focus on customer service
• Product, system, and Microsoft Office expertise