Customer Service Executive (Logistic/Supply Chain/Order Fulfillment)

ASUS GLOBAL PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

ASUS GLOBAL PTE. LTD. in Singapore is seeking a proactive logistics administrator to ensure smooth order fulfillment for overseas distributors and precise coordination of shipments in a fast-paced environment.

You will plan demand in the in-house system, raise proforma invoices, generate weekly statements, coordinate with Sales on payments, prepare export documents and monitor shipments from global sites. Mandarin proficiency is required to liaise with HQ and support daily operations.

Qualifications

• Diploma in Supply Chain, Business Admin, or related field.
• At least 1 year of relevant logistics experience.
• Mandarin fluency required due to HQ liaison.

Responsibilities

• Ensure accurate order fulfillment and logistics for overseas distributors.
• Plan and submit demand to in-house system.
• Raise proforma invoices based on allocations.
• Generate weekly account statements.
• Liaise with Sales to ensure timely payments.
• Arrange delivery per INCOTERMS and prepare export documents.
• Monitor shipments from global sites and update stakeholders.
• Process LC shipments and verify LC documents.
• Prepare refund/rebate documentation accurately.
• Provide logistics support to customers and Sales teams.
• Address customers' requests promptly and proactively.
• Perform any other tasks as assigned by management.

Skills

Mandarin proficiency

Education

Diploma in Supply Chain/Business Admin

Job description

Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we're In Search of Incredible and we want you on our team! We're looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you're fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine.

Join us, and let's chase the incredible together!

Job Description

• To ensure a smooth and accurate order fulfillment and logistics management for overseas distributor.
• Plan and submit demand to in-house system.
• Raise PI (proforma invoice) based on allocation received.
• Generate and issue weekly account statement.
• Liaising with Sales to ensure timely collection of customer payment.
• Arrange delivery based on different inco-terms, assist company in delivery cost controls, prepare export documents such as BL, commercial invoices and packing list.
• Closely monitoring shipment status from worldwide manufacturing sites, update stakeholders on delivery schedule and ensure all deliveries are smoothly made.
• Prepare and process shipment for letter of credit (LC), arrange export documents and ensure data accuracy and present LC documents on time. Monitoring transactions and follow until payment received.
• Thorough and regular refund/rebate document preparation. Ensure accuracy and timely process of the rebate documentation.
• Actively liaise with customers and Sales team to provide logistics and order supports.
• Ensure customers' requests and enquiries are fulfilled in a prompt action.
• Aggressively follow up and be proactive in provide extended support to both internal and external teams.
• Any other tasks as and when assigned by the management.

Job Requirement:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Supply Chain/Business Admin or relevant.
• Minimum of 1 year(s) of working experience in the related field is required for this position.
• Candidates must be proficient in Mandarin due to regular daily communication and liaison with our HQ.