Customer Service Executive

ASUS; Singapore; Sur place; SGD 42 000 - 66 000; Plein temps

Résumé du poste

ASUS is seeking a detail-oriented Logistics Coordinator to manage order fulfillment and international distributor logistics from our Singapore office. You will plan demand in the internal system, raise PI based on allocations, and monitor shipments to ensure on-time delivery while coordinating with Sales for timely payments.

The role requires a Diploma in Supply Chain/Business Admin, at least 3 years of related experience, and strong Mandarin proficiency to liaise with our HQ.

Qualifications

• Must have Diploma in Supply Chain/Business Admin or equivalent.
• Minimum of 3 years of relevant experience in logistics/fulfillment.
• Proficient in Mandarin due to regular HQ communications.

Responsabilités

• Ensure smooth order fulfillment and logistics management for overseas distributors.
• Plan and submit demand to in-house system.
• Raise proforma invoices (PI) based on allocations.
• Generate and issue weekly account statements.
• Coordinate with Sales to ensure timely collections from customers.

Connaissances

Mandarin proficiency

Logistics coordination

Customer liaison

Formation

Diploma in Supply Chain/Business Admin

Description du poste

Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine.

Join us, and let’s chase the incredible together!

Job Description

• To ensure a smooth and accurate order fulfillment and logistics management for overseas distributor.
• Plan and submit demand to in-house system.
• Raise PI (proforma invoice) based on allocation received.
• Generate and issue weekly account statement.
• Liaising with Sales to ensure timely collection of customer payment.
• Arrange delivery based on different inco-terms, assist company in delivery cost controls, prepare export documents such as BL, commercial invoices and packing list.
• Closely monitoring shipment status from worldwide manufacturing sites, update stakeholders on delivery schedule and ensure all deliveries are smoothly made.
• Prepare and process shipment for letter of credit (LC), arrange export documents and ensure data accuracy and present LC documents on time. Monitoring transactions and follow until payment received.
• Thorough and regular refund/rebate document preparation. Ensure accuracy and timely process of the rebate documentation.
• Actively liaise with customers and Sales team to provide logistics and order supports.
• Ensure customers’ requests and enquiries are fulfilled in a prompt action.
• Aggressively follow up and be proactive in provide extended support to both internal and external teams.
• Any other tasks as and when assigned by the management.

Job Requirement:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Supply Chain/Business Admin or relevant.
• Minimum of 3 year(s) of working experience in the related field is required for this position.
• Candidates must be proficient in Mandarin due to regular daily communication and liaison with our HQ.