Customer Service Executive (Logistic/Supply Chain/Order Fulfillment)

ASUS Global Pte Ltd; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

ASUS Global Pte Ltd in Singapore is seeking a proactive Logistics Coordinator to ensure smooth order fulfillment for overseas distributors, plan demand, issue proforma invoices, and manage shipping documentation.

The role requires at least a diploma in supply chain or business admin, 1 year of experience, and Mandarin proficiency for daily HQ liaison. You will coordinate with sales, monitor shipments, and support cost controls.

Qualifications

• Diploma or higher in Supply Chain/Business Admin or equivalent
• Minimum 1 year of relevant experience
• Mandarin proficiency required for regular communication with HQ

Responsibilities

• Ensure smooth and accurate order fulfilment and logistics management for overseas distributor
• Plan and submit demand to in-house system
• Raise PI (proforma invoice) based on allocation received
• Generate and issue weekly account statement
• Liaise with Sales to ensure timely collection of customer payment
• Arrange delivery based on different incoterms; assist in cost controls; prepare export documents such as BL, commercial invoices and packing list
• Closely monitor shipment status from worldwide manufacturing sites; update stakeholders on delivery schedule
• Prepare and process shipments for LC; arrange export documents and ensure data accuracy and timely LC presentation
• Monitor refunds/rebates; ensure accuracy and timely processing of rebate documentation
• Liaise with customers and Sales team to provide logistics and order supports
• Ensure customer requests are fulfilled promptly; provide extended support to internal and external teams
• Any other tasks as assigned by management

Skills

Mandarin proficiency

Education

Diploma in Supply Chain/Business Admin

Job description

Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we're In Search of Incredible and we want you on our team! We're looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you're fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine.

Join us, and let's chase the incredible together!

Job Description

• To ensure a smooth and accurate order fulfillment and logistics management for overseas distributor.
• Plan and submit demand to in-house system.
• Raise PI (proforma invoice) based on allocation received.
• Generate and issue weekly account statement.
• Liaising with Sales to ensure timely collection of customer payment.
• Arrange delivery based on different inco-terms, assist company in delivery cost controls, prepare export documents such as BL, commercial invoices and packing list.
• Closely monitoring shipment status from worldwide manufacturing sites, update stakeholders on delivery schedule and ensure all deliveries are smoothly made.
• Prepare and process shipment for letter of credit (LC), arrange export documents and ensure data accuracy and present LC documents on time. Monitoring transactions and follow until payment received.
• Thorough and regular refund/rebate document preparation. Ensure accuracy and timely process of the rebate documentation.
• Actively liaise with customers and Sales team to provide logistics and order supports.
• Ensure customers' requests and enquiries are fulfilled in a prompt action.
• Aggressively follow up and be proactive in provide extended support to both internal and external teams.
• Any other tasks as and when assigned by the management.

Job Requirement:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Supply Chain/Business Admin or relevant.
• Minimum of 1 year(s) of working experience in the related field is required for this position.
• Candidates must be proficient in Mandarin due to regular daily communication and liaison with our HQ.