Customer Service Executive (Immediate Vacancy)

SCHOOL OF MUSIC AND THE ARTS PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

School of Music and the Arts (SOMA) in Singapore is seeking a capable Customer Service Assistant to support students and parents with enrolment, payments, and class scheduling. You will help create a welcoming environment and coordinate daily administrative tasks across the school.

The role requires strong English and Mandarin communication, a proactive attitude, and the ability to multi-task in a fast-paced setting. Prior experience in education and sales is a plus.

Qualifications

• Minimum 2 years of customer service and/or sales experience.
• Experience in the education sector is preferred.
• Must be able to multi-task and work in a fast-paced environment.
• Strong communication skills in English and Mandarin.

Responsibilities

• Provide excellent customer service to students and parents via phone, email, social channels, and walk-ins.
• Coordinate enrolment, payments, student files, scheduling, and classroom allocations.
• Track and update status reports for sales leads and school events.
• Support marketing and school branding initiatives, including social media.

Skills

Customer service

Sales experience

Multitasking

Interpersonal skills

English

Mandarin

Tools

Canva

Capcut

Photoshop

Job description

School of Music and the Arts (SOMA) is an established 4-year EduTrust Private Education Institution in Singapore, offering music and dance programmes to both children and adults.

We are looking for skilled individuals who can provide excellent customer service to our students and parents, as well as excel in the daily administrative tasks assigned to this role.

Responsibilities:

• Provide excellent customer service to potential customers and handle all customer enquiries via phone, email, socials and walk-in
• Create a vibrant environment and experience for current and potential students and engage them through school-related events and activities
• Provide administrative and operational support for all student matters including enrolment, payments, student P-files, scheduling of lessons, allocation of classrooms, collation of forms, handling of feedback and results, and instructors payroll
• Tracking and updating detailed status reports of all sales leads
• Engage different stakeholders through liaison with parents, staff and lecturers
• Assist in marketing and branding strategies to drive sales. Experience with Canva, Capcut, Photoshop and/or social media marketing an advantage.

Requirements:

• Minimum 2 years of customer service and/or sales experience
• Experience in the education sector is preferred
• Highly motivated, responsible, team-player, positive attitude and possess good work ethics
• Must be able to multi-task and work in a fast-paced environment

• 5-day fixed work week: Sun to Thurs / Tues to Sat ( negotiable and open to discussion )
• Strong conversational and interpersonal skills in both English and Mandarin to provide customer service and communication with both local and China students and parents
• High energy level and resilience to handle multiple tasks efficiently.