CUSTOMER SERVICES EXECUTIVE (FULL/PART-TIME)

BELIEVER MUSIC PTE. LTD.; Singapore; On-site; SGD 45,000 - 55,000; Full time

Benefits offered by this job

Christian working environment

Job summary

Believer Music PTE. LTD. in Singapore is seeking a Customer Services Executive, for both full-time and part-time roles, to welcome members and patrons with warmth and professionalism.

The role handles inquiries from initial contact through daily support and relationship management, with English and Mandarin language skills considered an advantage. Work locations include CBD, East, West or Central areas near MRT.

Qualifications

• 2+ years in sales, hospitality, concierge or customer services.
• Excellent interpersonal and communication skills.
• Background or strong interest in music, arts, or education.
• Professional, polished demeanor with VIP engagement.
• Experience with CRM or office software.

Responsibilities

• Ensure smooth front-end operations while assisting the customer services manager.
• Provide warm, responsive service from initial inquiry to daily support and long-term relationship management.
• Support members and patrons to enhance the institution's reputation.

Skills

Interpersonal communication

English language proficiency

Mandarin language proficiency

CRM or office software

Tools

CRM

Office software

Job description

CUSTOMER SERVICES EXECUTIVE (FULL/PART-TIME)

HIGHLIGHTS

• Wonderful Colleagues & Customers
• Choice of next-to-MRT locations in East (Tampines), West (Commonwealth) or Central (Tanjong Pagar/Novena)
• Full-Time & Part-Time Positions Available
• Christian working environment

JOB DESCRIPTION

Set in a lifestyle enrichment industry, this position is the face of hospitality and personalised service in the leading executive music training centre in Singapore. This role supports members and patrons by offering a positive and responsive experience from initial inquiry to daily support and long-term relationship management. Ideal for a detail-oriented, service-driven professional, this role enhances the reputation of the institution through a seamless blend of warmth, discretion, and operational excellence.

OFFICIAL DUTIES

Drawing an annual package of up to $50K, you will be responsible for ensuring smooth front-end operations while assisting the customer services manager in related duties.

REQUIREMENTS

The candidate should possess experience as a customer service executive or call centre experience. Good communication skills and a strong command of English and Mandarin will be an advantage (in order to handle queries and feedback from English and Mandarin speaking customers). The candidate should desire to work in an environment consisting of christian staff and customers during retail working hours. All are welcome to apply.

IDEAL QUALIFICATIONS:

1. 2+ years in either sales, hospitality, concierge or customer services
2. Excellent interpersonal and communication skills, with a deep understanding of customer care
3. Background or strong interest in music, arts, or education
4. Professional, polished demeanor and ability to engage comfortably with customers and VIPs.
5. Experience with CRM or office software

ADDITIONAL DETAILS

• 2X Full-Time and Part-Time position(s) available; Immediate availability
• First-class spoken English and Mandarin with strong communication skills
• Customer-focused and organized

LOCATIONS

• Choice of work locations in CBD, CENTRAL, WEST or EAST
• Only locals or PR may apply

FULL TIME

• Full-Time 5.5 days/week

PART TIME

• Part-Time ~20hrs/week ($15-$18/hr)
• Optional Rotational Work Shift
• Alternate weekday/weekend off