Customer Service Executive - Digital & AI-Driven Support

Republic Polytechnic; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Republic Polytechnic is seeking an Executive (Customer Service) on a 2-year contract to deliver personalised service across email, phone, live chat and on-site counter interactions. You will use case management systems, live chat tools and feedback dashboards to ensure high service standards and track performance.

The role emphasizes AI/automation, digital tools, and efficient admin tasks. Ideal candidates have proven customer service experience, strong communication skills, and a proactive,

Qualifications

• Proven experience in customer service, preferably high-volume or multi-channel.
• Strong communication and interpersonal skills.
• Proficiency in administrative work and documentation.
• Ability to multitask and handle various responsibilities efficiently.
• Familiarity with digital customer service platforms and a keen interest in using technology to enhance service delivery.
• Experience or interest in AI, automation, or data-driven tools is a plus.
• Proactive mindset with a willingness to learn and adapt to evolving responsibilities.
• Excellent organizational and time management skills.
• Ability to work independently and collaboratively with internal teams and external stakeholders.

Responsibilities

• Delivering personalised service to address customer enquiries through email, phone, live chats, and in person at the counter.
• Providing friendly, professional, and efficient service to deliver exceptional customer experiences.
• Identifying and addressing customers’ needs with the goal of high satisfaction.
• Using digital service platforms to respond to enquiries and track service performance.
• Supporting continuous service improvements by leveraging digital tools and customer insights.
• Leveraging AI and automation tools to deliver easy-to-use services and streamline processes.
• Handling documentation and administrative tasks, including mail, deliveries, and printing.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Digital mindset

Education

No specific degree required

Tools

CRM systems

Live chat tools

Online forms

Power Automate

Power BI

Job description

Republic Polytechnic is seeking an Executive (Customer Service) on a 2-year contract to deliver personalised service across email, phone, live chat and on-site counter interactions. You will use case management systems, live chat tools and feedback dashboards to ensure high service standards and track performance.

The role emphasizes AI/automation, digital tools, and efficient admin tasks. Ideal candidates have proven customer service experience, strong communication skills, and a proactive,