Customer Service Executive - AI-Driven Multichannel Support

Public Service Division; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Public Service Division in Singapore is seeking an Executive (Customer Service) on a 2-year contract to deliver personalised, multichannel service at the counter, via email, phone, and live chat. You will use CRM systems and live chat tools to respond to enquiries while maintaining high service quality.

The role emphasizes AI and automation to streamline processes, with strong emphasis on documentation and efficient administrative tasks in a dynamic, customer-focused environment.

Qualifications

• Proven experience in customer service, preferably multi-channel.
• Strong communication and interpersonal skills.
• Proficiency in administrative work and documentation.
• Ability to multitask and manage diverse responsibilities.
• Familiarity with CRM systems and live chat tools.
• Interest in AI, automation or data-driven tools.
• Excellent organizational and time-management skills.

Responsibilities

• Deliver personalised service to address enquiries via email, phone, live chat, and at counter.
• Provide friendly, efficient service to ensure customer satisfaction.
• Identify and address customers’ needs to achieve high satisfaction.
• Use digital service platforms to respond to enquiries and track performance.
• Support continuous service improvements using digital tools and insights.
• Leverage AI and automation to deliver easy-to-use services and streamline processes.
• Handle documentation and administrative tasks including mail, deliveries, printing.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Time management

Proactive learning

Team collaboration

Tools

CRM systems

Live chat tools

Online forms

Power Automate

Power BI

Job description

Public Service Division in Singapore is seeking an Executive (Customer Service) on a 2-year contract to deliver personalised, multichannel service at the counter, via email, phone, and live chat. You will use CRM systems and live chat tools to respond to enquiries while maintaining high service quality.

The role emphasizes AI and automation to streamline processes, with strong emphasis on documentation and efficient administrative tasks in a dynamic, customer-focused environment.