Customer Service Executive (Childcare)

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 33,000 - 42,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd invites applications for a Customer Service Executive (Childcare) in Punggol to manage front desk duties, enrolment activities and fee collections, supporting smooth daily operations at the centre.

The ideal candidate has childcare customer service or admin experience, excellent communication, and the ability to maintain accurate records and liaise with parents, children and staff. Working hours are Monday to Friday, 9am–6:30pm.

Qualifications

• Childcare customer service and/or admin experiences are required.

Responsibilities

• Increase enrolment through engagement of customers.
• Handle and ensure smooth fee collection.
• Answer all calls in a courteous manner, route calls, take messages and provide information to customers.
• Greet all visitors and ensure that all security procedures are upheld.
• Prepare and submit reports.
• Ensure safety and health of children at all times.
• Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely.
• Responsible for registration and maintaining the waiting list as well as assisting in the daily operations of the Centre.
• Ensure the centre administration functions smoothly.
• Coordinate and distribute Centre correspondence.
• Maintain appearance of reception and office and common areas.
• Update and maintain centre files in an orderly manner in accordance with regulations and guidelines.
• Coordinate and ensure office equipment is in working order.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Handle claims for petty cash accounts.
• Interface with parents on enrolment matters, school fee collections and operation enquiries.
• Maintain positive relationships with parents, children and co-workers.
• Attend training workshops, conferences in order to maintain and improve professional competence.

Skills

Customer service

Administration

Job description

Title: Customer Service Executive (Childcare)
Location: Punggol
Salary: $3000 - $3800 (Depends on experience)
Working days and timing: Mon - Fri, 9am - 6.30pm

Responsibility:

Operations

• Increase enrolment through engagement of customers.
• Handle and ensure smooth fee collection.
• Answer all calls in a courteous manner, route calls, take messages and provide information to customers.
• Greet all visitors and ensure that all security procedures are upheld.
• Prepare and submit reports.
• Ensure safety and health of children at all times.
• Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely.
• Responsible for registration and maintaining the waiting list as well as assisting the in the daily operations of the Centre.

Administration

• Ensures the centre administration functions smoothly.
• Coordinate and distribute Centre correspondence.
• Maintain appearance of reception and office and common areas.
• Update and maintain centre files in an orderly manner in accordance with regulations and guidelines.
• Coordinate and ensure office equipment is in working order.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Handle claims for petty cash accounts.

Communications

• Interface with parents on enrolment matters, school fee collections and operation enquiries.
• Maintain positive relationships with parents, children and co-workers.

Personal Development

• Attend training workshops, conferences in order to maintain and improve professional competence.

Requirement:

• Childcare customer service/admin experiences