AB03 - Parent Relations Executive | Customer Service & Centre Operations

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 33,000 - 42,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Service Executive (Childcare) for our Punggol centre. The role focuses on engaging with customers to increase enrolment, handling fee collections, and delivering excellent service in a childcare setting.

You will greet visitors, manage records, ensure children’s safety, and support daily centre operations in a busy environment. This position requires childcare customer service/admin experience and a friendly, professional demeanor.

Qualifications

• Childcare customer service/admin experiences

Responsibilities

• Increase enrolment through customer engagement.
• Handle and ensure smooth fee collection.
• Answer calls courteously, route messages and provide information to customers.
• Greet visitors and uphold security procedures.
• Prepare and submit reports.
• Ensure the safety and health of children at all times.
• Maintain an administrative system with timely data, records and reports.
• Register and maintain the waiting list and assist daily operations of the centre.
• Support day-to-day operations of the childcare centre.

Skills

Customer service

Job description

Title: Customer Service Executive (Childcare)
Location: Punggol
Salary: $3000 - $3800 (Depends on experience)
Working days and timing: Mon - Fri, 9am - 6.30pm

Responsibility:

Operations

• Increase enrolment through engagement of customers.
• Handle and ensure smooth fee collection.
• Answer all calls in a courteous manner, route calls, take messages and provide information to customers.
• Greet all visitors and ensure that all security procedures are upheld.
• Prepare and submit reports.
• Ensure safety and health of children at all times.
• Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely.
• Responsible for registration and maintaining the waiting list as well as assisting the in the daily operations of the Centre.

Administration

• Ensures the centre administration functions smoothly.
• Coordinate and distribute Centre correspondence.
• Maintain appearance of reception and office and common areas.
• Update and maintain centre files in an orderly manner in accordance with regulations and guidelines.
• Coordinate and ensure office equipment is in working order.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Handle claims for petty cash accounts.

Communications

• Interface with parents on enrolment matters, school fee collections and operation enquiries.
• Maintain positive relationships with parents, children and co-workers.

Personal Development

• Attend training workshops, conferences in order to maintain and improve professional competence.

Requirement:

• Childcare customer service/admin experiences