Childcare Centre Customer Experience Executive

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 33,000 - 42,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is hiring a Customer Service Executive for our Punggol centre. You will engage with parents, handle enrolment matters, and support daily operations.

Responsibilities include greeting visitors, processing fee collections, maintaining records, and ensuring a safe environment for children. The role offers a Monday to Friday schedule and a salary between SGD 3,000 and SGD 3,800, depending on experience.

Qualifications

• Experience in childcare customer service or admin.

Responsibilities

• Increase enrolment through engagement of customers.
• Handle and ensure smooth fee collection.
• Answer all calls in a courteous manner, route calls, take messages and provide information to customers.
• Greet all visitors and ensure that all security procedures are upheld.
• Prepare and submit reports.
• Ensure safety and health of children at all times.
• Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely.
• Responsible for registration and maintaining the waiting list as well as assisting the in the daily operations of the Centre.
• Coordinate and distribute Centre correspondence.
• Maintain appearance of reception and office and common areas.
• Update and maintain centre files in an orderly manner in accordance with regulations and guidelines.
• Coordinate and ensure office equipment is in working order.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Handle claims for petty cash accounts.
• Interface with parents on enrolment matters, school fee collections and operation enquiries.
• Maintain positive relationships with parents, children and co-workers.
• Attend training workshops, conferences in order to maintain and improve professional competence.

Skills

Childcare customer service

Job description

The Supreme HR Advisory Pte. Ltd. is hiring a Customer Service Executive for our Punggol centre. You will engage with parents, handle enrolment matters, and support daily operations.

Responsibilities include greeting visitors, processing fee collections, maintaining records, and ensuring a safe environment for children. The role offers a Monday to Friday schedule and a salary between SGD 3,000 and SGD 3,800, depending on experience.