Customer Service Executive (Air Freight)

Ferrari Logistics Singapore Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Ferrari Logistics Singapore Pte Ltd is seeking a proactive logistics assistant to support client relationships, quotations, and day-to-day order handling. You will liaise with clients, prepare proposals, and enter data into the in-house system, while keeping customers informed of service updates.

Ideal candidates have a diploma in logistics or related field, strong English, and a service-oriented mindset. Travel overseas may be required, and training will be provided.

Qualifications

• Minimum Diploma preferably in logistics, supply chain or business studies.
• Proficient in spoken and written English.
• Service-focused and customer-oriented with strong interpersonal skills.
• Self-driven, analytical and able to perform with minimal supervision.
• Equally motivated by working independently as well as collaborating in a team.

Responsibilities

• Engaging with clients regularly to foster and maintain strong customer relationships.
• Preparing quotations and proposals
• Managing daily customer enquiries, order takings and data entry into in-house system
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Performing other tasks related to shipments co-ordination and ad-hoc duties as assigned by the superior

Skills

English proficiency

Customer service

Analytical

Time management

Team collaboration

Travel overseas

MS Office

Education

Diploma in logistics/supply chain or business studies

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Responsibilities

• Engaging with clients regularly to foster and maintain strong customer relationships.
• Preparing quotations and proposals
• Managing daily customer enquiries, order takings and data entry into in-house system
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Performing other tasks related to shipments co-ordination and ad-hoc duties as assigned by the superior

Requirements

• Minimum Diploma preferably in logistics, supply chain or business studies
• Proficient in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven,analyticaland able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Excellent time management and organizational skills in a fast-paced setting
• Cheerful and pleasant disposition
• Able to travel overseas
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)
• Candidates without experience are welcome to apply. Full training and guidance will be provided.