Customer Service Executive (Air Freight)

Ferrari Logistics Singapore Pte Ltd; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

Ferrari Logistics Singapore Pte Ltd is seeking a proactive individual to join our team as a logistics coordinator. You will engage with clients, prepare quotations and proposals, and handle daily customer inquiries and data entry in our in-house system.

You will also communicate company policies and service updates to customers, work closely with operations to ensure timely delivery, and travel overseas as needed. Fresh graduates are welcome and full training is provided.

Qualifications

• Diploma in logistics, supply chain or business studies (minimum).
• Proficiency in spoken and written English.
• Customer-focused with strong interpersonal skills.
• Self-driven and analytical, able to work with minimal supervision.
• Able to work independently and as part of a team.
• Excellent time management and organizational skills in a fast-paced setting.
• Willingness to travel overseas.
• Computer literacy (Excel, Word, PowerPoint).
• Fresh graduates welcome; full training will be provided.

Responsibilities

• Engaging with clients regularly to foster and maintain strong customer relationships.
• Preparing quotations and proposals.
• Managing daily customer enquiries, order takings and data entry into in-house system.
• Communicating policies, rates and changes to customers promptly.
• Working with operations to ensure timely service completion.
• Travelling for overseas business trips and events as required.
• Assisting with shipments coordination and ad-hoc duties as assigned.

Skills

English proficiency

Customer service oriented

Independent & team player

Time management

Interpersonal skills

Travel willingness

Analytical mindset

Self-driven

Education

Diploma in logistics / supply chain / business studies

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Responsibilities

• Engaging with clients regularly to foster and maintain strong customer relationships.

• Preparing quotations and proposals

• Managing daily customer enquiries, order takings and data entry into in-house system

• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.

• Working closely with operations to ensure timely completion of services.

• Travelling as and when required for overseas business trips and events.

• Performing other tasks related to shipments co-ordination and ad-hoc duties as assigned by the superior

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies

• Proficient in spoken and written English

• Service focused and customer-oriented with strong interpersonal skills

• Self-driven,analyticaland able to perform with minimal supervision

• Equally motivated by working independently as well as collaborating in a team

• Excellent time management and organizational skills in a fast-paced setting

• Cheerful and pleasant disposition

• Able to travel overseas

• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

• Candidates without experience are welcome to apply. Full training and guidance will be provided.