Customer Service Executive (5 Days Work)

Inter Island Group; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Inter Island Group is seeking a detail-oriented professional to support order management, production scheduling, and customer coordination. You will work closely with customers and internal teams to ensure smooth order fulfilment and timely delivery while maintaining high customer satisfaction.

The role requires hands-on experience in manufacturing environments, familiarity with ERP systems, and a proactive, problem-solving mindset to drive accurate forecasts and efficient production planning.

Qualifications

• 1 year of experience in customer service or order fulfilment in manufacturing.
• Diploma or equivalent qualification.
• Knowledge of manufacturing workflows, production planning, or ERP systems.
• Proactive, responsible and customer-focused with good problem-solving.
• Experience in sales support/order management/supply chain beneficial.

Responsibilities

• Coordinate daily communications, act as main account liaison for assigned customers address enquiries.
• Review and verify Purchase Orders for accuracy before confirming orders to prevent errors.
• Collaborate with production, warehouse, logistics, customer service teams to ensure efficient order fulfilment.
• Monitor order status and delivery timelines to guarantee on-time delivery to customers.
• Expedite urgent orders and provide timely delivery updates to customers.
• Assess production capacity availability, coordinate with operations to plan production schedules effectively.
• Analyze customer usage trends, forecasts, and purchasing patterns to support capacity planning decisions.
• Prepare detailed order reports, fulfil status updates, customer activity summaries for management review.
• Manage escalations by resolving issues through cross-functional teamwork to maintain high customer satisfaction.

Skills

Customer service

Order fulfilment

Production planning

ERP systems knowledge

Problem solving

Cross-functional teamwork

Education

Diploma or equivalent

Tools

ERP systems

Job description

Job Summary

We are seeking a detail-oriented and proactive professional to support order management, production scheduling, and customer coordination. This role will work closely with customers and internal teams to ensure smooth order fulfilment, effective production planning, and timely delivery while maintaining a high level of customer satisfaction.

Job Responsibilities

• Coordinate daily communications, act as main account liaison for assigned customers address enquiries
• Review and verify Purchase Orders for accuracy before confirming orders to prevent errors
• Collaborate with production, warehouse, logistics, customer service teams to ensure efficient order fulfilment
• Monitor order status and delivery timelines to guarantee on-time delivery to customers
• Expedite urgent orders and provide timely delivery updates to customers
• Assess production capacity availability, coordinate with operations to plan production schedules effectively
• Analyze customer usage trends, forecasts, and purchasing patterns to support capacity planning decisions
• Prepare detailed order reports, fulfil status updates, customer activity summaries for management review
• Manage escalations by resolving issues through cross-functional teamwork to maintain high customer satisfaction

Job Requirements:

• Minimum 1 year of experience in customer service or order fulfilment within a manufacturing environment
• Diploma or equivalent qualification in a related field
• Basic knowledge of manufacturing workflows, production planning, or ERP systems
• Proactive, responsible, and customer-focused with good problem-solving skills.
• Experience in Sales Support, Order Management, Supply Chain, or Production Planning will be an advantage.