CUSTOMER SERVICE

TALENT LINK SOLUTION; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

TALENT LINK SOLUTION is seeking a highly organized order fulfilment and customer service professional to support daily communications with customers, verify Purchase Orders, and coordinate with production, warehouse, logistics and service teams. You will monitor orders, expedite urgent requests, and help with capacity planning to ensure smooth operations.

The role requires strong coordination, effective communication, and the ability to work in a fast-paced manufacturing environment while

Qualifications

• Diploma or equivalent qualification in a related field.
• Experience in customer service or order fulfilment within a manufacturing environment.
• Basic knowledge of manufacturing workflows, production planning, or ERP systems.
• Strong coordination, multitasking, and communication skills to engage internal and external stakeholders effectively.

Responsibilities

• Coordinate daily communications and act as the main account liaison for assigned customers to address enquiries promptly.
• Review and verify Purchase Orders for accuracy before confirming orders to prevent errors.
• Collaborate with production, warehouse, logistics, and customer service teams to ensure efficient order fulfilment.
• Monitor order status and delivery timelines to guarantee on-time delivery to customers.
• Expedite urgent orders and provide timely delivery updates to customers.
• Assess production capacity availability and coordinate with operations to plan production schedules effectively.
• Analyze customer usage trends, forecasts, and purchasing patterns to support capacity planning decisions.
• Prepare detailed order reports, fulfilment status updates, and customer activity summaries for management review.
• Manage escalations by resolving issues through cross-functional teamwork to maintain high customer satisfaction.
• Execute additional ad-hoc duties as assigned by the Manager.

Skills

Customer service

Order fulfilment

Manufacturing knowledge

Coordination

Communication

Education

Diploma or equivalent

Tools

ERP systems

Job description

Job Description & Requirements

Job Summary

You will support order management, production scheduling, and customer coordination to ensure seamless manufacturing operations and high customer satisfaction.

Responsibilities

• Coordinate daily communications and act as the main account liaison for assigned customers to address enquiries promptly
• Review and verify Purchase Orders for accuracy before confirming orders to prevent errors
• Collaborate with production, warehouse, logistics, and customer service teams to ensure efficient order fulfilment
• Monitor order status and delivery timelines to guarantee on-time delivery to customers
• Expedite urgent orders and provide timely delivery updates to customers
• Assess production capacity availability and coordinate with operations to plan production schedules effectively
• Analyze customer usage trends, forecasts, and purchasing patterns to support capacity planning decisions
• Prepare detailed order reports, fulfilment status updates, and customer activity summaries for management review
• Manage escalations by resolving issues through cross-functional teamwork to maintain high customer satisfaction
• Execute additional ad-hoc duties as assigned by the Manager

Required competencies and certifications

• Minimum 1 year of experience in customer service or order fulfilment within a manufacturing environment
• Diploma or equivalent qualification in a related field
• Basic knowledge of manufacturing workflows, production planning, or ERP systems
• Strong coordination, multitasking, and communication skills to engage internal and external stakeholders effectively
• Ability to stay task-oriented, organized, and perform well in a fast-paced environment

WORKING LOCATION -SENOKO DRIVE