Customer Service Executive

NATURELAND CARE PTE. LTD.; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

Natureland Care Pte. Ltd. in Singapore is seeking a friendly Front Desk Associate to deliver exceptional customer service and support daily operations. You will greet customers, handle enquiries, manage sign-ins, and assist with reservations and administrative tasks.

The role requires a background in customer service or hospitality, proficiency in MS Office and POS/booking software, and the ability to thrive in a fast-paced, customer-facing environment with flexible hours.

Qualifications

• Previous experience in customer service or hospitality is required.
• Proficiency in Microsoft Office, booking software, and POS systems is an advantage.
• Good interpersonal communication skills and a professional demeanor.
• Able to work in a fast-paced environment and flexible hours.

Responsibilities

• Greet customers and provide excellent service upon entry.
• Answer enquiries and address feedback from customers; escalate if needed.
• Maintain cleanliness of the counter and assist with administrative duties.
• Ensure customers sign in via tablet and collect NRIC number and full name.
• Handle reservations via phone, email, and WhatsApp; monitor responses.

Job description

• Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.

• To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, escape the feedback to the supervisor.

• To clean and maintain neatness and cleanliness of the counter

• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.

• Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.

• Answer phone calls for reservations in a polite and professional manner

• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp

• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.

• Assign therapists appropriately to customers and ensure full understanding of retail products and service types

Job Requirements:

• Previous experience in customer service or hospitality, with excellent customer service and good interpersonal communication skills.

• Proficiency in Microsoft Office, booking software and POS system, computer and IT skills/knowledge are an advantage.

• Comfortable working in a fast-paced environment.

• Professional attitude and well-groomed appearance.

• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.

• A positive attitude and a proactive approach to problem-solving.